Compliance and Quality Manager

Castlemeadow care; Swaffham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a Compliance and Quality Manager, playing a pivotal role in ensuring the highest standards of care. This mid-senior level full-time role demands strong leadership and analytical skills, with responsibilities including managing regulatory compliance and improving care quality. Enjoy a competitive salary, benefits like enhanced annual leave, and career advancement opportunities in a supportive environment.

Benefits

Performance-based bonus

Company sick pay

Private medical insurance

Employee wellbeing programme

Training and learning opportunities

Qualifications

• Educated to degree level or equivalent experience.
• DBS disclosure check required.
• Experience in quality assurance and internal auditing.

Responsibilities

• Lead governance of policies and procedures for compliance.
• Conduct internal audits and prepare for inspections.
• Investigate quality-related complaints.

Skills

Leadership

Analytical skills

Communication

Reporting

Education

Degree level education or equivalent experience

Tools

Microsoft Office 365

Data analysis tools

Job description

Join Our Regional Team at Castlemeadow Care!

Role: Compliance and Quality Manager

Location: Multiple locations across Norfolk and Suffolk

Benefits: Performance-based bonus, company sick pay, enhanced annual leave entitlement, private medical insurance, business mileage, Blue Light Card discounts, paid DBS, employee wellbeing programme, and more!

Requirements: Educated to degree level or equivalent experience, DBS disclosure check, and eligibility to work in the UK.

Overview and Purpose of the Role:

The Compliance and Quality Manager will play a critical leadership role in safeguarding the quality, safety, and regulatory compliance of our care services. This role is central to ensuring that our policies, procedures, and practices meet and exceed the expectations of regulatory bodies such as the Care Quality Commission (CQC) and PAMMS.

This is a strategic and hands-on role requiring a strong understanding of regulatory frameworks, excellent analytical and communication skills, and the ability to lead cross-functional initiatives. You will work closely with operational leaders, regulatory bodies, and quality teams to ensure our services are always inspection-ready and continuously improving.

Key Responsibilities:

• Lead governance of policies and procedures, ensuring regulatory compliance and timely updates.
• Maintain a centralised policy index and review schedule.
• Conduct internal audits and prepare services for external inspections.
• Monitor compliance trends and drive improvement plans.
• Act as final approver for policy documents and quality reports.
• Manage relationships with CQC, Local Authority, and other regulatory bodies.
• Investigate quality-related complaints and respond to regulatory enquiries.
• Oversee action plans for CQC and PAMMS until completion.

About You:

We’re looking for a dedicated professional with a passion for high-quality care and strong leadership skills. The ideal candidate will have:

• Strong analytical, reporting, and report writing skills.
• Highly advanced knowledge and understanding of CQC standards and regulations.
• Intermediate/advanced knowledge of Microsoft Office 365 suite and data analysis tools.
• Excellent communication skills and customer focus.
• Comprehensive organisational and planning skills.
• Ability to use initiative and make appropriate decisions.
• Quality assurance and internal auditing experience.
• Extensive knowledge and application of quality management systems.

Benefits & Culture:

• Competitive salary and benefits package.
• Enhanced sick pay and holiday entitlement.
• Opportunities for career progression and development.
• Supportive team environment and rewarding role.
• Employee assistance programs and wellness initiatives.
• Access to training and learning opportunities.

How to Apply:

If you are a committed and experienced professional seeking an exciting leadership opportunity, we would love to hear from you! Please send your CV and cover letter to [e-mail]

Please note that this role requires:

• DBS disclosure check, paid for by Castlemeadow Care.
• Proof of eligibility to work in the UK.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Nursing Homes and Residential Care Facilities