Compliance Analyst (Mandarin speaking)

NQC LIMITED; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Salary sacrifice

Private pension

25 days holiday

Enhanced parental leave

Health cash plan

Udemy learning

Virtual GP

Life assurance (4x salary)

YuLife discounts

Company socials

Job summary

NQC in Manchester is seeking a Mandarin-speaking Compliance Analyst to perform detailed validation checks on uploaded documents, guiding customers to meet ESG, Sustainability and Human Rights standards. The role is frontline, combining validation execution with customer guidance.

Essential bilingual proficiency (English & Mandarin) and experience in audit/compliance are required. The role supports a hybrid working model and offers opportunities for growth within a global technology platform.

Qualifications

• Essential: fluent in English and Mandarin (written and spoken).
• Desirable: knowledge of other languages (German, Spanish, Portuguese, Italian, French or Japanese).
• Experience providing audit or compliance services to customers.
• IT literate; proficient with MS Office / G Suite; able to learn bespoke NQC systems.
• Ability to handle a demanding workload with conflicting priorities.

Responsibilities

• Own validations to ensure high-quality service for platform users and address changes promptly.
• Follow NQC processes when validating user questionnaires with accuracy and efficiency.
• Take ownership of designated validation targets set by the team leader.
• Provide professional validation support to all NQC users, meeting SLAs.
• Maintain working knowledge of the NQC web platform to maximise customer satisfaction.

Skills

Mandarin fluency

English fluency

Audit/compliance experience

MS Office / G Suite literacy

Multilingual (additional languages)

Ability to manage workload

Job description

About your new company

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

Due to an exciting period of growth, NQC is looking for a Mandarin-speaking Compliance Analyst who will perform detailed validation checks on the uploaded documents of platform users.

This validation process is an integral part of the business and this is a frontline position to direct customers on how to improve their compliance to international ESG/Sustainability/Human Rights standards and legislation.

Key Responsibilities

As a Compliance Analyst you will be required to undertake the following responsibilities as part of your day to day activities:

• To take ownership of validations to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner
• To follow NQC processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency
• To take ownership of designated validation targets set by the team leader
• To provide professional validation support to all NQC Ltd users ensuring that all validations on the platform are handled professionally and within a timely manner, meeting SLAs
• To maintain an appropriate working knowledge of the NQC web based platform in order to offer the highest level of customer satisfaction

To be successful for this role you will ideally meet these requirements

• Essential; Fluent (verbal and written) in both English and Mandarin.

• Desirable: Additional language skills within our wider supported languages - German, Spanish, Portuguese, Italian, French or Japanese.

• Experienced in providing audit or compliance services to customers

• Be IT literate, competent in the use of MS Office/G Suite applications, plus capable of learning bespoke NQC systems

• Ability to deal with a demanding workload which may include conflicting demands

Key Competencies

• Is consistently motivated, committed and able to perform duties in all situations.

• Communicates and receives ideas, views and information to achieve understanding.

• Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour

• Plans and prioritises activities and resources to maximise performance and minimise errors.

• Thinks creatively and embraces opportunities for change.

• Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.

• Hybrid working policy of 60% office-based

• Salary sacrifice/private pension scheme

• 25 days holiday (Increasing with service) + bank holidays

• Enhanced Maternity and Paternity Leave

• Health Cash Plan

• Learning & Development through Udemy platform

• 24/7 Access to a Virtual GP

• Life Assurance (4 x Salary after 6 months)

• YuLife: employee discounts and wellbeing platform

• Regular company socials & events