Compliance Advisor

Just Eat Takeaway.com; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading global online food delivery platform as a Compliance Specialist. You'll ensure quality and adherence across the business, managing communications, processing escalations, and maintaining compliance with data protection laws. This dynamic role requires excellent communication skills and a problem-solving attitude.

Qualifications

• Experience in a Compliance or investigations-focused role.
• Ability to manage multiple communication streams.

Responsibilities

• Managing partner/customer communications regarding policy non-compliance.
• Processing escalated cases related to Food Poisoning and Health and Safety.
• Responding to legal requests ensuring compliance with data protection laws.

Skills

Communication

Problem Solving

Data Protection Knowledge

Tools

Microsoft Excel

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Compliance is a fast-paced and exciting area for JUST EAT, created to ensure quality, consistency, and adherence across the business. We make sure only the right restaurants make it online and customers have the right information to make informed takeaway choices.

Our team works with every internal function, our restaurants, consumers, government groups, and more. We are part detective, part diplomat, part process assistant, and are here to ensure our consumers love their takeaway experience.

These are some of the key ingredients to the role:

• Managing partner/customer communications regarding policy non-compliance and associated escalations.
• Dealing with high-risk cases to solve them swiftly and efficiently.
• Processing escalated cases related to Food Poisoning, Halal, Kosher, Food Allergens, Health and Safety, Licensing and business registration
• Finding the root cause analysis of all highlighted issues, implementing corrective actions or process modifications as necessary to prevent recurrence.
• Keeping training material and internal communications up to date.
• Documenting, reporting and communicating changes to policy and procedures.
• Handling requests related to data protection, including Subject Access Requests and the Right to be forgotten.
• Responding to legal requests such as police requests and production orders, ensuring compliance with relevant data protection laws
• Assisting in the investigation and resolution of data protection incidents and breaches.
• Maintaining a strong focus on the quality and accuracy of all compliance-related tasks and deliverables.

What will you bring to the table?

• Excellent written and verbal communication skills
• Experience in a Compliance or investigations-focused role
• Ability to stay calm and controlled when faced with adversity
• Business acumen with a problem-solving attitude
• Demonstrated ability to navigate and manage multiple communication streams, encompassing customer support, restaurant relations, and internal communication needs.
• A good understanding of data protection laws and regulations (GDPR and UK GDPR). Experience in managing and resolving data protection-related disputes or small claims.
• Experience with Microsoft Excel is preferred, particularly the ability to manage and analyse data using formulas, functions, and pivot tables.
• Experience in dealing with high-level escalations and working with different stakeholders
• Demonstrates the highest levels of integrity and maintains strict confidentiality when handling sensitive personal data.
• Possesses a strong drive for excellence and consistently strives to deliver high-quality results in all tasks.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them, we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!