Complex Manager

Parkdean Resorts UK; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discounts: holidays and leisure

Training and development opportunities

Team member discounts

Job summary

Parkdean Resorts UK is seeking a proactive Complex Manager to lead multi-outlet food, beverage and retail operations across our parks. You will shape guest experiences, drive commercial success and build strong teams in a fast-paced environment.

You will manage budgets, margins, stock, payroll and cost controls while ensuring the highest service standards and compliance. A challenging but rewarding leadership role with training and career growth opportunities.

Qualifications

• Proven experience leading large teams in a high-volume F&B environment.
• Strong commercial acumen with budgets, margins and KPIs.
• Experience recruiting, training and developing people while fostering an inclusive culture.

Responsibilities

• Lead, manage and develop all food, beverage and retail teams to create a guest-focused culture.
• Achieve budgets and margins across outlets via stock control, payroll, cash handling and cost controls.
• Complete stock takes, line checks, audits and report results with corrective actions.
• Drive guest experiences by embedding service quality and operational excellence.
• Recruit, train and retain high-performing teams.
• Identify opportunities to grow revenue and profitability across F&B streams.
• Hold regular 1:1s and team meetings to support performance and development.
• Act as Duty Manager in absence of the General Manager and contribute to park leadership.
• Ensure compliance with Health & Safety, food safety, licensing and safeguarding policies.

Skills

Team leadership

Budget management

Stock control

People development

Service excellence

Communication

Organisational skills

Flexibility

Personal Licence

SIA licence

Food Hygiene Level 3

Job description

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Lead the heartbeat of the park. At Parkdean Resorts, we're searching for a proactive and inspiring Complex Manager to take charge of our multi-outlet food, beverage, and retail operations. This is a high-impact leadership role where you'll shape exceptional guest experiences, drive commercial success, and build talented teams across a vibrant, fast-paced environment.

What you will be doing...

• Leading, managing, and developing all food, beverage, and retail teams, creating a high-performance, guest-focused culture.
• Achieving budgets and margins across all outlets through strong stock control, payroll management, cash handling, and cost controls.
• Completing stock takes, line checks, audits, and reporting on results - taking corrective action when needed.
• Driving exceptional guest experiences by embedding service quality, consistency, and operational excellence.
• Recruiting, inspiring, training, and retaining high-performing teams.
• Identifying opportunities to grow revenue and increase profitability across all F&B streams.
• Holding regular 1:1s and structured team meetings to support team performance and development.
• Acting as Duty Manager in the absence of the General Manager and contributing to the wider park leadership team.
• Ensuring full compliance with Health & Safety, food safety, licensing, and safeguarding policies.

About you...

• Proven experience leading large teams in a high-volume food & beverage environment.
• Strong commercial acumen, with confidence in managing budgets, margins, and KPIs.
• Experience recruiting, training, and developing people while fostering a positive and inclusive culture.
• The ability to lead effectively in a fast-paced, high-pressure setting.
• Excellent organisational, communication, and leadership skills.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• A Personal Licence, SIA licence, and Food Hygiene Level 3 - or the willingness to obtain them with our full training and support.

So, why Parkdean Resorts?

• The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training!
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail].