Complex Injury Paralegal

Keoghs; Manchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Death In Service

Pension contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Discounted Gourmet Society Membership

Discounted Tickets for Merlin Attract…

Discounts at local retail outlets

Job summary

Keoghs in Manchester seeks a Complex Injury Paralegal to support our Complex Injury Team. You will assist on large loss, complex and catastrophic injury claims including RTA, EL, PL.

The role involves file handling, supervision, and development within a small team, with opportunities to progress in complex injury matters for both defendant and claimant matters.

Qualifications

• Experience in litigated or personal injury environment preferred.
• Understanding of litigation process in defendant or claimant role.
• Good telephone and communication skills.

Responsibilities

• Preparing basic court documents and filing/serving court documents.
• Diarising court orders and hearing dates.
• Liaising with experts and counsel on CVs, fees and availability for conferences, JSMs and hearings.
• Liaising with insureds and witnesses for conferences and hearings.
• Registering and updating CRU; notifying settlement.
• Maintaining case management system records and expert summaries.
• Arranging medical appointments and obtaining reports.
• Drafting summaries of medical records and reviewing evidence.
• Conducting legal research and meeting performance targets.

Skills

Communication skills

Attention to detail

Organisational skills

Team player

IT literacy

Education

GCSEs (5 grades 5+) or A-C with interest in law

Job description

Description

Due to an internal promotion, Keoghs are seeking a Complex Injury Paralegal to join our Complex Injury Team in Manchester.

The role offers an excellent opportunity to gain experience in large loss, complex and catastrophic injury work including assisting on RTA, EL, PL non-delegated, high value, multi-track and catastrophic injury claims.

In this role you will be required to undertake a variety of file handling tasks to support a small team within our Complex Injury Claims Team. Your work will be supervised and feedback given as you develop your skills in this area.

The role would suit someone who already has experience working in a litigated, personal injury, defendant (or claimant) paralegal or support role and is looking to develop their skills and career in complex injury claims.

Application Deadline: 10 November 2026

Department: Legal

Location: Manchester

Ref No: DAV-4695

Key Responsibilities

• Preparing basic court documents; filing and serving court documents; and diarising of court orders and hearing dates
• Liaising with experts and counsel regarding CVs, fees and availability for conferences, JSMs and hearings
• Liaising with insureds and witnesses regarding attendance at conferences, JSMs and hearings. Drafting of witness summons
• Liaising with courts regarding hearings, applications and consent orders
• Registering and updating CRU, notifying CRU of settlement
• Maintaining experts summary, interim payment records and offer history within case management system
• Arranging appointments for claimants to be seen by medical experts; chasing for reports; drafting medical records mandates; applying for records and police accident reports
• Review of medical records and drafting summaries of those reviews using the records review spreadsheet
• Review of photographic evidence and surveillance footage and preparing a precis of the evidence
• Redaction of documents to ensure legal privilege maintained and/or no GDPR breaches
• Fielding telephone calls and dealing with general queries received from parties involved in the claims including the insureds, insurers, experts and witnesses
• Arranging payments where required
• Conducting legal research
• Delivery of agreed performance targets and quality standards

Skills, Knowledge & Expertise

• Minimum education standard of 5 GCSEs grades 5 or above or A-C with established interest in law either through further education (e.g. LPC or ILEX) or experience within a legal environment
• Experience of and understanding of the litigation process, in a defendant file handling or assistant personal injury role
• Good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• An ability to maintain attention to detail when dealing with repetitive tasks
• Self-confidence, with good literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively within the Keoghs shared values framework

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation