Complex Claims Leader

Southam Selections; Oldham; On-site; GBP 32,000 - 36,000; Full time

Job summary

A specialist claims management firm in Oldham is seeking a Complex Claims Leader to manage technical and complex claims across various products. You will provide expert guidance to the operational claims team and drive improvements in service delivery. The role offers a salary of £32-36k and is full time from Monday to Friday, 9am to 5pm. Experience in subsidence or drainage claims is desirable, but management experience is not required.

Qualifications

• Experience in managing complex claims within subsidence, drainage, or sewer treatment.
• Knowledge of industry best practices and legislative requirements.

Responsibilities

• Manage technical and complex claims across all products.
• Provide expert guidance to the operational claims team.
• Ensure decisions are made in line with industry best practices.

Job description

Complex Claims Leader (Subsidence, Drainage, Water Mains, Sewer Treatment)

Delph

£32-36k

Monday – Friday 9am – 5pm

Southam Selections are currently working with a specialist company that work within Subsidence, Deep Drainage, Water Mains, Sewer Treatment and they are now seeking a full time complex claims leader who can deal with the technical issues.

This role is critical in ensuring service excellence, client retention, and strong stakeholder relationships across all products, including watermains, subsidence, sewerage treatment plants, and general building works.

You will provide expert guidance to the operational claims team, ensuring decisions are made accurately and in line with industry best practices and legislative requirement. You will also drive continuous improvement through audits, training, and quality control.

This is a great opportunity for someone looking to take their next step within this sector. You wont have any direct reports, so you don’t need management experience.

KEY RESPONSIBILITIES

• Manage technical and complex claims across all products, from notification to settlement, demonstrating a proactive and solution-focused approach.

Act as the subject matter expert, supporting the Client Operations Manager with technical advice and oversight of complex claim...