Complex Case Officer (SEN)

The Royal Borough of Kensington & Chelsea Council; Greater London; On-site; GBP 40,000 - 54,000; Full time

Job summary

The Royal Borough of Kensington and Chelsea Council in London is seeking a Complex Case Officer within our Special Educational Needs Service to support children and young people with additional needs.

You will manage challenging casework, coordinate with schools, families and professionals, and ensure EHCPs are completed, reviewed and updated on time, upholding the council's commitment to ensuring the right education, care and support.

Qualifications

• Educated to A-Level or equivalent work experience in the SEN field.
• Experience managing casework or caseloads in education, health or local authority settings.
• Strong organizational and administrative skills with proficiency in case management systems and Excel.

Responsibilities

• Manage statutory and non-statutory SEN casework for vulnerable pupils.
• Ensure EHCPs are completed, reviewed and updated on time.
• Liaise daily with schools, parents, social workers and health professionals to keep cases moving.

Skills

Case management

Excel

Communication

Organisational skills

Empathy

Education

A-Levels or equivalent (SEN field)

Tools

Case management systems

Job description

Support children and young people with complex needs, ensuring they receive the right help at the right time.

Working as a Complex Case Officer in our Special Educational Needs (SEN) Service means making a tangible difference every day. You'll help ensure children and young people with additional needs get the education, care and support they deserve. This role is about teamwork, precision and compassion - balancing complex casework with a genuine commitment to helping families and schools thrive.

Working Style:

You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

You'll manage statutory and non‑statutory casework for some of the borough's most vulnerable pupils, ensuring that all legal responsibilities are met under the Children and Families Act 2014 and the SEN Code of Practice.

Your day-to-day work will be varied and fast‑moving. You'll handle a caseload that includes complex cases and those involving legal proceedings, ensuring that Education, Health and Care Plans (EHCPs) are completed, reviewed and updated on time. You'll pay particular attention to pupils with additional vulnerabilities - such as children who are Looked After, on Child Protection Plans or receiving education outside of school - providing the consistent support and oversight they need.

You'll liaise daily with schools, parents, social workers and health professionals to keep cases moving, always maintaining accurate records on the case management system. You'll also play a key role in school transitions, making sure pupils with EHCPs move smoothly between primary, secondary and post‑16 settings.

This is a frontline role where attention to detail and empathy go hand in hand. You'll be a steady, reliable presence for families navigating complex systems, and a confident coordinator for professionals working to deliver joined‑up support.

For further details, please review the Job Description and Person Specification.

What you'll bring

You’ll be educated to A‑Level or have equivalent work experience in the SEN field, with a sound understanding of the key legislation governing SEND - including the Children and Families Act (2014), the SEN Code of Practice (2015) and the Education Act (1996).

You’ll have hands‑on experience managing casework or a caseload in an education, health or local authority setting, with excellent organizational and administrative skills. You'll be comfortable using case management systems and Excel to track progress, meet deadlines and report effectively.

You’ll be an excellent communicator, able to build trust with parents, schools and professionals. You'll bring empathy and resilience to difficult conversations, along with the confidence to negotiate and resolve issues when challenges arise.

Above all, you'll live our core values: putting communities first, respecting difference, acting with integrity and working collaboratively. You'll be someone who takes pride in doing what's right for children and families - and doing it well.

Why join us

At RBKC, we’re all in - investing in our people, our communities and our future.

This is a chance to join a team that sits at the heart of children’s services, where collaboration and commitment truly matter. You'll work alongside professionals across education, social care and health, building relationships that make a real difference for vulnerable young people.

We’ll support your professional growth with ongoing training, mentoring and career development through our We Are Learning Hub and leadership programmes. Our focus on wellbeing, teamwork and inclusion means you'll be part of a workplace that values balance as much as dedication.

You'll also enjoy a competitive salary and the satisfaction of knowing that your work directly supports families, strengthens communities and helps children with additional needs to thrive.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

This role is a clear example of what 'we're all in' means. You'll bring determination, care and precision to managing complex cases, balancing compassion with accountability. Every action you take - from coordinating professionals to resolving issues - helps create better outcomes for our children and young people.

Interview Details

Team's (online) interview 17th August 2026

Enhanced DBS will be required for this role.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.