Complex Case Manager

Nhs Humber And North Yorkshire Integrated Care Board; West Alvington; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

NHS Humber and North Yorkshire Integrated Care Board is recruiting a Band 6 Complex Case Manager to oversee Section 117 aftercare across Hull, East Riding and North Lincolnshire. Home working is supported and you will work with a multidisciplinary team to ensure safe, appropriate aftercare and effective care planning.

The role requires skilled assessment, case management and collaboration with local authorities, clinicians and carers.

Qualifications

• Educated to degree level in relevant subject or equivalent experience
• Nurse registration RMN/RNLD or Social Worker qualification
• Relevant postgraduate qualification
• Demonstrate understanding of MHA section 117/MCA, capacity and consent
• Safeguarding principles and processes

Responsibilities

• Case manage patients subject to s117 aftercare and transforming care
• Ensure placements provide appropriate, good quality services and value for money
• Liaise with Legal team regarding DoLs/CoP enquiries
• Re-assess new patient placements within 12 weeks to ensure suitability
• Handle highly complex, sensitive information with a calm, balanced approach
• Attend reviews and CTR pre-discharge meetings to ascertain placement appropriateness
• Attend Mental Health Review Tribunals as required to provide update reports

Skills

MHA 1983 knowledge

MCA 2005 knowledge

Organisational skills

Cross‑organisation collaboration

Safeguarding awareness

Complex needs care

Financial awareness

Keyboard skills

Travel willingness

Education

Nursing registration (RMN/RNLD)

Social Worker qualification

Postgraduate qualification

MHA/MCA, capacity & consent knowledge

Job description

Job summary

An exciting opportunity has arisen with the Humber and North Yorkshire ICB for a qualified RMN/RNLD, or Social Worker, to join the Section 117 case management team covering Hull, East riding and North Lincolnshire. We are looking to recruit a dynamic and innovative Band 6 Complex Case Manager to work as part of the team, delivering effective case management, assessment and reviews across the geography for persons who may be eligible for Section 117 funding. The post holder will review and case manage patients that are subject to Section 117 aftercare (Mental Health Act 1983) commissioning and people with learning disabilities and/or Autism ensuring that the services commissioned are appropriate and safe to manage service user care. The successful candidate will be joining a newly formed integrated team of clinicians, social workers and administrative staff. The post holder will work independently and meet with the multidisciplinary professionals, service users and carers within the service and ensure clear understanding of case management and programme of care needs on a continuous basis, discuss potential transfers to alternative placements with service users when necessary. This includes people living in the community and who are in Specialist placements including in and out of area placements. The post holder would be a resource to support service providers with knowledge of alternative placements and treatment options.

Main duties of the job

This role will cover Hull, East Riding and North Lincolnshire. Home working is supported. This role will work with the senior clinical team and Operational Manager to deliver the 'end to end' Section 117 pathway. This includes eligibility assessment, review, case management and duty. As a member of the team, you will be working with a group of highly skilled people knowledgeable and passionate about Section 117. You will also contribute to the ICB's essential operational objectives and duties, which includes the achieving of key national performance indicators the delivery of good quality service and care, engage in meaningful supervision, and help to build and shape the development of new guidance for the delivery of CHC across the combined footprint of the Humber and North Yorkshire ICB. You will work with families, our local authority partners and the wider MDT. This post is a highly rewarding role, supporting some of the most vulnerable adults in the locality to achieve positive change and improved quality of life. Providing equal interest and challenge, with plenty of opportunities for growth and development working alongside others with a shared goal of providing the right care for those in our community who are challenged by complex health needs. National travel required as part of the role.

Job responsibilities

• Case manage patients who are subject to s117 aftercare and transforming care.
• To ensure all placements provide appropriate, good quality services and are value for money.
• Liaise with Legal team regarding DoLs/CoP enquires
• Re-assess all new patient placements within initial 12 weeks (as per local s117 Aftercare Policy) assessment period to provide highly specialised advice and ensure placement suitability and discuss with service user quality and care issues.
• Manage potentially highly complex, sensitive and contentious service user information during interactions with legal representatives and independent provider clinical teams where discussions may be complex and require a calm, balanced approach to resolving conflict.
• Attend service users clinical/multiagency reviews and, if appropriate, provide advice with complex Section 117 aftercare and Care and Treatment Reviews (CTR) pre-discharge meetings to ascertain appropriateness of placements, working with provider clinicians and ensure least restrictive option.
• Attend Mental Health Review Tribunals (MHRT) when required to provide update report(s) on behalf of the ICB.

Essential skills and attributes

• Sound knowledge of the Mental Health Act (1983) Mental Capacity Act (2005)
• Excellent organisational skills
• Experience of working across organisation and external boundaries
• Knowledge and awareness of the adult and children's safeguarding agenda
• Experience of providing care to service users with complex needs
• Sound financial awareness
• Keyboard Skills
• Ability to travel as required by the role

Essential qualifications

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level. Evidence of relevant registration
• Professional qualification in Nursing(RNMH/RNLD) or Social Worker
• Relevant postgraduate qualification
• Able to demonstrate understanding of MHA section 117/MCA, capacity and consent
• Demonstrate knowledge of safeguarding agenda and processes

Essential experience

• Demonstrable relevant Nursing/Social work experience at band 5 or higher
• Previous experience of nursing relevant care groups & associated needs
• Joint working with local authority staff
• Joint working with independent sector
• Clinical assessing experience
• Team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Closing date: 06 November 2026 Contract: Permanent, Full-time, Flexible working Salary: £39,959 to £48,117 a year (Band 6) Contact: Kirstine Carbutt, [e-mail]