Complex Care Support Worker (Band 4 CSW)

Nursing Direct Limited; Maidstone; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Ongoing training and development

Flexible working opportunities

Supportive management team

Meaningful work with complex care

Job summary

Nursing Direct Limited is recruiting experienced Band 4 Complex Care Support Workers to provide high-quality, person-centred care to individuals with complex care and behavioural support needs in Maidstone, Kent and surrounding areas. The role involves supporting individuals within home, community and supported living environments, promoting independence, dignity and wellbeing.

Hours include waking night shifts with flexible additional shifts, full-time/part-time/permanent and temporary

Qualifications

• UK experience in Support Worker or similar complex care role.
• Experience supporting individuals with complex care needs.
• Experience managing behaviours of concern.

Responsibilities

• Provide high-quality, person-centred support to individuals with complex care needs.
• Deliver waking night support ensuring safety, comfort and wellbeing.
• Support behaviours of concern using approved strategies.
• Implement care plans, risk assessments and PBS approaches.
• Assist with personal care and daily living activities.
• Monitor health, behaviour or wellbeing and report changes.
• Maintain records and incident reports as required.
• Promote dignity, independence and social inclusion.
• Work with families, healthcare professionals and multidisciplinary teams.
• Follow safeguarding, health and safety and policies.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Safeguarding knowledge

Person-centred care

Teamwork

Independent working

Education

Health and Social Care qualifications

Job description

Nursing Direct is recruiting experienced and compassionate Band 4 Complex Care Support Workers to provide high-quality, person-centred care to individuals with complex care and behavioural support needs in Maidstone, Kent and surrounding areas. The role involves supporting individuals within home, community and supported living environments, promoting independence, dignity and wellbeing.

Working Hours:

• Waking night shifts available.
• Flexible additional shifts may be available.
• Full-time, part-time, permanent and temporary opportunities.

Key Responsibilities:

• Provide high-quality, person-centred support to individuals with complex care needs.
• Deliver waking night support, ensuring safety, comfort and wellbeing throughout the night.
• Support individuals with behaviours of concern using approved behavioural support strategies.
• Implement individual care plans, risk assessments and Positive Behaviour Support approaches where appropriate.
• Assist with personal care and daily living activities as required.
• Monitor and report changes in health, behaviour or wellbeing.
• Maintain accurate records and complete incident reports when necessary.
• Promote dignity, independence, choice and social inclusion.
• Work collaboratively with families, healthcare professionals and multidisciplinary teams.
• Follow safeguarding, health and safety and organisational policies.

Essential Requirements:

• Minimum six months of UK experience working as a Support Worker, Healthcare Assistant, Complex Care Support Worker or similar care role.
• Experience supporting individuals with complex care needs.
• Experience managing and supporting behaviours of concern.
• PMVA (Prevention and Management of Violence and Aggression) training and practical experience.
• Experience working waking night shifts.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in challenging situations.
• Good understanding of safeguarding and person-centred care.
• Ability to work independently and as part of a wider team.

Desirable Experience:

• Positive Behaviour Support (PBS) knowledge and experience.
• Experience supporting individuals with autism, learning disabilities, mental health needs or complex behavioural needs.
• Community, residential, supported living or homecare experience.
• Relevant Health and Social Care qualifications.
• Medication administration experience.

Benefits:

• £14.00 to £15.00 per hour.
• Flexible working opportunities.
• Weekly pay.
• Ongoing training and professional development.
• Supportive and experienced management team.
• Opportunity to make a meaningful difference in the lives of individuals with complex needs.

Start Date:

10 November 2026.

Applicants must have the right to work in the UK. Nursing Direct does not offer visa sponsorship and cannot accept applicants on 20-hour Student Visas or Skilled Worker Visas. All roles require up-to-date training and full compliance during registration, including safeguarding requirements.