Complex Care Supervisor

Continuity of Care Services Ltd.; Maidstone; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

CPD training

Paid mileage

Company mobile & app for schedule

On-call support & coaching

Blue light card - subscription

Refer a friend £500

Mental Health First Aiders

EPA Programme (Smart Clinic)

Annual Charity Events

Pension scheme

Job summary

Continuity of Care Services Ltd. is seeking a Complex Care Supervisor in Maidstone to oversee complex care packages across Kent.

The role combines supervisory duties with hands-on clinical support in a 40-hour week, including office-based work, community visits, and clinical shifts with alternating weekends. The ideal candidate will have a minimum of one year experience with complex health needs, QCF level 3 Health and Social Care, and a full UK driving licence.

Qualifications

• Excellent communication, organisational, and problem-solving skills.
• Full UK driving licence and your own car is essential for this role.
• Attend mandatory fully funded training.

Responsibilities

• Collaborate with Care Manager to setup care packages and introduce new staff to clients.
• Maintain familiarity with the complex needs of each client to ensure continuity of care.
• Supervise, shadow, manage competency assessments, observations, and mentor care assistants.
• Work with the care coordinator to maintain shift cover within the care package team.
• Perform clinical duties of personal care, medication administration, meal preparation and light household duties.
• Participate in the on-call rota, shared with the wider team.

Skills

Communication

Organisational skills

Problem solving

Education

QCF level 3 Health and Social Care

Job description

Position: Complex Care Supervisor

Location: Maidstone, Kent (covering care packages across Kent, with a base at our Maidstone Head Office)

Salary: £27,000 to £29,000 per annum, dependent on experience, with additional pay for on-call responsibilities and overtime worked

Take the Next Step in Your Care Career!

We are keen to hear from you if you are you an experienced Care Assistant with a background in complex care and ready to progress your career. Alternatively you may already be working as a Senior Care Assistant, Team Leader, or Care Supervisor and looking for a new opportunity with genuine career development.

At Continuity of Care Services, we are seeking a dedicated and compassionate Complex Care Supervisor to support our growing complex care provision across Kent. This is an exciting opportunity to join a supportive organisation that values professional development, high-quality care, and the wellbeing of both our clients and staff. For the right candidate, there is a clear pathway for future progression into a Deputy Manager role.

About the role of Complex Care Supervisor:

Working closely with the Care Manager, you will play a key role in ensuring our clients receive safe, person-centred, and high-quality care. You will support the onboarding, training, supervision, and competency assessment of our Complex Care Assistants, ensuring they are equipped with the clinical skills and confidence needed to deliver exceptional care.

This is a varied role that combines supervisory responsibilities with hands‑on clinical support. Your 40-hour working week will include a combination of office-based duties, community visits, and clinical shifts, with flexibility required to support service needs, including alternate weekends.

Requirements:

• Minimum of one year experience of supporting individuals with disabilities and complex health needs including tracheostomies, ventilators, gastrostomy tubes and bowel management care
• QCF level 3 Health and Social Care
• Excellent communication, organisational, and problem‑solving skills
• Full UK driving licence and your own car is essential for this role
• Attend mandatory fully funded training

What you will be doing as our Complex Care Supervisor:

You will work closely with our Care Manager who will support you to oversee our clients in the Kent area. You will get to know our clients diverse complex needs and induct our Complex Care Assistants into their care package ensuring they have the required competent clinical skills through relevant training and supervision.

As well as supervisory duties, your schedule of 40 hours per week will include clinical shifts of varying lengths, start and finish times and you will need to be available to work alternate weekends.

Your Responsibilities:

• Collaborate with our Care Manager to setup care packages and introduce new staff to our clients
• Maintain familiarity with the complex needs of each of our clients to ensure continuity and consistency as per their care plan
• Supervise, shadow, manage competency assessments, conduct observations, and mentor our care assistants
• Work with the care coordinator to maintain shift cover within the care package team
• Perform clinical duties of personal care, medication administration, meal preparation and light household duties
• Participate in the on‑call rota, shared with the wider team

At Continuity of Care Services, we believe that no matter your age or disability you should be able to live as independently as possible. Ultimately, as our Complex Care Supervisor, we want you to uphold the exceptional care that our clients experience from our well‑trained and compassionate team.

What can we offer you as our Complex Care Supervisor?

• Ongoing CPD‑training and clinical supervision
• Paid mileage where applicable
• Use of company mobile and app to manage schedule
• Consistent on call support & coaching from your line manager
• Blue light card- subscription covered by us!
• £500 refer a friend scheme (terms & conditions apply)
• Opportunities to speak to our Mental Health First Aiders
• EPA Programme (Smart Clinic)
• Annual Charity Events
• Pension Scheme with The People's pension

Are you are an experienced Complex Care Assistant with a caring heart and a desire to make a difference in your community and are looking to progress in your career? Join our dedicated team and become a valued member of our community‑focused care organisation. Make a difference in the lives of those who need it most.

Continuity of Care Services are an Equally Opportunities, Disability Aware and CQC Regulated Employer and encourage applications from candidates of all backgrounds and experiences.