Complex Care CHC Appeals Coordinator

Clch; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Central London Community Healthcare NHS Trust (CLCH) is seeking an experienced Complex Care Administrator to support the Continuing Healthcare (CHC) Appeals process and backlog clearance. You will act as the first point of contact for CHC appeals and coordinate with clinicians, appellants, and NHS England to ensure timely, robust processes.

This is a full-time temporary role (37.5 hours per week, Monday to Friday, 9am–5pm) with some flexibility.

Qualifications

• Educated to degree level in relevant subject or equivalent experience.
• Experience in Continuing Healthcare (CHC) and/or complex care.
• Excellent data handling and confidentiality.
• Strong organisational and time-management skills.
• Experience taking minutes and action notes at meetings.

Responsibilities

• Provide high-quality service to support CHC Appeals process and backlog clearance.
• Be the first point of contact for CHC appeals and coordinate with clinicians, appellants and NHS England.
• Independently coordinate appeals within set timescales and collate data for reporting.

Skills

Confidentiality & data governance

Negotiation & diplomacy

Time management

Communication skills

Education

Degree level in relevant subject

Tools

Microsoft Office

Minutes/Action notes

Job description

Central London Community Healthcare NHS Trust (CLCH) is seeking an experienced Complex Care Administrator to support the Continuing Healthcare (CHC) Appeals process and backlog clearance. You will act as the first point of contact for CHC appeals and coordinate with clinicians, appellants, and NHS England to ensure timely, robust processes.

This is a full-time temporary role (37.5 hours per week, Monday to Friday, 9am–5pm) with some flexibility.