CHC Appeals Coordinator – Complex Care

Central London Community Healthcare NHS Trust; Greater London; On-site; GBP 56,000 - 63,000; Full time

Job summary

Central London Community Healthcare NHS Trust is seeking a Bank Complex Care Administrator to support the Continuing Healthcare (CHC) Appeals process and backlog clearance. The role is a full-time, temporary position, 37.5 hours per week, Monday to Friday, 9am–5pm, with some flexibility on start/finish times.

You will be the first point of contact for CHC appeals, liaising with clinicians, appellants and NHS England to ensure appeals are robust, transparent and timely.

Qualifications

• Experience in Continuing Healthcare (CHC) and/or complex care.
• Ability to work independently and manage competing priorities.
• Experience in CHC Appeals or related processes is advantageous.

Responsibilities

• Provide a high‑quality service to support the CHC Appeals process and backlog clearance.
• Be the first point of contact for all CHC appeals.
• Liaise with clinicians, appellants and NHS England to ensure appeals are robust, transparent, and timely.
• Independently coordinate appeals within set time scales and collate data for reports.

Skills

CHC experience

Complex care

Administration

Communication skills

Job description

Central London Community Healthcare NHS Trust is seeking a Bank Complex Care Administrator to support the Continuing Healthcare (CHC) Appeals process and backlog clearance. The role is a full-time, temporary position, 37.5 hours per week, Monday to Friday, 9am–5pm, with some flexibility on start/finish times.

You will be the first point of contact for CHC appeals, liaising with clinicians, appellants and NHS England to ensure appeals are robust, transparent and timely.