Complex booker

NHS Jobs; Harlow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Princess Alexandra Hospital NHS Trust in West Essex is seeking an experienced administrator to manage the waiting list for Consultant Neurologists and coordinate clinic lists. You will ensure compliance with Government Access standards and the Trust’s Patient Access Policy, using electronic booking systems and maintaining accurate patient records.

You will work independently, using initiative to optimise capacity, handle prioritisation, and support high‑quality patient care while adhering to

Qualifications

• No specific qualifications listed in the job posting.

Responsibilities

• Identify, resolve and pre-empt breaches of access targets.
• Regularly analyse waiting list information to ensure compliance with national standards.
• Coordinate Neurologists’ clinic lists and manage booking of complex appointments.

Job description

Job overview

Manage the waiting list of Consultant Neurologists, in accordance with Government Access standards and Trust’s Patient Access Policy. Ensuring efficient and effective use of General Neurology and subspecialty Clinics. Exercise initiative and use independent judgment and analysis to book patients, dependent on their clinical needs and agreed template case mix. Responsible for decision‑making with situations arising from the duties described below to ensure an effective, high‑quality service for patients. To manage the waiting list of Consultant Neurologists using AlexHealth and other relevant electronic booking system, in accordance with PAH Patient Access Policy and to achieve government waiting time standards. To be responsible for the addition, removal from waiting list, and recording of all relevant patient information to and from the waiting list. This may be in response to a clinician/patient request, or as judged appropriate by the post holder in order to comply with PAH’s access policy. Monitor the Patient Target List (PTL) on a daily basis to ensure Government Access standards are not breached and take appropriate action to resolve any capacity issues. To coordinate Neurologists’ clinic lists, including selecting appropriate case mix in clinical/chronological order. Appointment Service in relation to booking complex appointments with patients.

RESPONSIBILITIES

Required to identify, resolve and pre‑empt any situation that may result in a breach of access targets. Regularly analyze waiting list information to ensure compliance within national waiting time standards. To work with all relevant members of Multi‑disciplinary team to ensure that all available lists are utilized to maximum potential, including replacing short‑notice cancellations and identification of vacant sessions. Analysis of information regarding waiting lists and identify requirement for additional capacity and flag to relevant Operations Manager in a timely manner to ensure that patients are treated within Access Policy and government waiting time standards. Responsible for ensuring information regarding patients’ special needs and/or co morbidities are documented and communicated to relevant wards/departments i.e. MRSA, Diabetic, Latex Allergy etc in a timely manner. To work with colleagues to appropriately manage the office environment, including resource management in terms of stationary and general office upkeep. To work under own initiative and make confident decisions as required to ensure efficient service. To ensure Specialty policies are implemented within own work area and to contribute to suggested changes as required. To understand and comply with Private Patient policies and procedures, including arranging additional lists/overruns of existing lists to accommodate these patients and ensuring that appropriate information is shared with finance/Private Patient offices. To ensure compliance with all relevant Trust policies, including Health & Safety, Infection Control, Confidentiality, Data Protection, Sickness Absence and Risk Assessment. To ensure that additional resources are booked as required by the patient‑e.g. to book transport for them to arrive at the expected time; to arrange interpretation services for all relevant appointment.

Detailed job description and main responsibilities

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and the manager. All duties must be carried out under supervision or within Trust policy and procedure. The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high‑quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined‑up services across health, social care, and the voluntary sector. This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex. Expand on the duties listed above, providing more context and detail. This section should give a comprehensive view of what the role entails, including any specific expectations, standards, or working conditions.

Example: The post holder will be responsible for managing their own workload, prioritising tasks effectively, and ensuring deadlines are met. They will be expected to work independently as well as part of a team, demonstrating flexibility and a commitment to high standards. The role may involve working across multiple sites and requires excellent communication and organisational skills.