Completions Support Administrator

Gatehouse Bank plc; Milton Keynes; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

25 days holiday entitlement increasing

Pension plan

Private medical insurance

Dental cover

Income protection

Life assurance

Employee referral bonus

Job summary

Gatehouse Bank is seeking a Home Finance Operations Specialist to own post-offer applications end-to-end, ensuring accurate and timely processing from submission through to completion for brokers and customers.

You will work closely with colleagues, assess applications against Credit Policy and CDD requirements, manage pipelines, perform pre-completion checks, and liaise with external solicitors to accelerate funds release while maintaining service excellence.

Qualifications

• Experience within a home purchase plan or other financing related process driven operational team.
• Passion and enthusiasm working within a dynamic team environment, supporting colleagues.
• Service excellence delivery for customers.

Responsibilities

• Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers alike.
• Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements, and operational procedures, supporting the Bank’s reputation as a trusted specialist financier
• Help deliver an exceptional customer experience, contributing to the Bank being recognised externally for outstanding service standards
• Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies, and agreed SLA's
• Handle post-offer inbound and outbound telephony communications professionally and efficiently, consistently meeting agreed KPI's
• Complete all pre‑completion checks accurately and efficiently prior to the release of funds
• Support the management of completions workflows, ensuring responses and actions are completed within agreed SLAs
• Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation

Skills

Home purchase plan experience

Customer service excellence

Team collaboration

Job description

About Gatehouse Bank

Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment.

We’re proud to combine strong values with a modern, customer-first approach.

The role

Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey. You’ll support applications from submission through to offer and completion, helping to drive an efficient, accurate, and timely process every step of the way.

What you'll be doing

• Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers alike
• Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements, and operational procedures, supporting the Bank’s reputation as a trusted specialist financier
• Help deliver an exceptional customer experience, contributing to the Bank being recognised externally for outstanding service standards
• Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies, and agreed SLA's
• Handle post-offer inbound and outbound telephony communications professionally and efficiently, consistently meeting agreed KPI's
• Complete all pre‑completion checks accurately and efficiently prior to the release of funds
• Support the management of completions workflows, ensuring responses and actions are completed within agreed SLAs
• Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation

What we're looking for

• Experience within a home purchase plan or other financing related process driven operational team
• A passion and enthusiasm working within a dynamic team environment, supporting colleagues
• Service excellence delivery for customers

Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.

What you'll get in return

We offer a competitive and well‑rounded benefits package, including:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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