Complaints Team Lead - Hybrid (Nottingham)

Domestic & General; Nottingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Free protection plan

Job summary

Domestic & General in Nottingham is seeking a Complaints Team Leader to oversee a team of Complaints Handlers, ensuring fair and timely resolution for customers with insurance and service-related concerns.

The role is permanent, full-time, hybrid, with 37.5 hours weekly and a shift pattern between 8am and 6pm, Monday to Friday, requiring strong leadership, coaching and FCA process knowledge.

Qualifications

• Experience in Customer service / Complaints
• Understanding FCA regulatory process for insurance sector
• Strong coaching ability to develop team members

Responsibilities

• Manage team performance
• Collaborate with peers and stakeholders to share knowledge
• Lead and promote team morale and engagement
• Manage people-related issues and communicate expectations
• Conduct HR meetings and formal conversations

Skills

Coaching & development

Team leadership

Customer service

Time management

Stakeholder communication

Job description

Domestic & General in Nottingham is seeking a Complaints Team Leader to oversee a team of Complaints Handlers, ensuring fair and timely resolution for customers with insurance and service-related concerns.

The role is permanent, full-time, hybrid, with 37.5 hours weekly and a shift pattern between 8am and 6pm, Monday to Friday, requiring strong leadership, coaching and FCA process knowledge.