Complaints Service Analyst

BDS (Northern) Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent housing organisation is seeking a Complaints Service Analyst to enhance their complaints management through analytical skills. This role focuses on monitoring performance, producing reports, and identifying automation opportunities in the complaints process. Candidates should be adept in data analysis and possess strong reporting abilities. The position offers a hybrid working arrangement, with a requirement of 35 hours per week, providing an attractive pay rate that reflects the importance of data integrity in complaints management.

Qualifications

• Ability to analyze and manage data for performance reporting.
• Experience in monitoring and reporting on complaints handling.
• Familiarity with automating reporting processes.

Responsibilities

• Assist in monitoring and reporting on performance against complaints handling targets.
• Produce regular performance reports on complaints handling.
• Work with IT to improve complaints recording systems.

Skills

Strong data skills

Performance reporting expertise

Experience in trend analysis

Job description

BDS are currently looking to recruit a Complaints Service Analyst to work with a well-known housing organisation based in Hammersmith.

The Complaints Service Analyst role is an analytical position offering an exciting opportunity for a candidate with strong data skills, performance reporting expertise, and experience in trend analysis. Your work will focus on performance managing the complaints service and its people through data insights, while providing key themes, trend analysis, and data to support the Root Cause Lead.

Your role will inlcude :

• Assist in monitoring and reporting on individual and team performance against complaints handling targets.
• Produce regular performance reports on all aspects of complaints handling
• Produce ad-hoc reports and data analysis as required to support management decisions

Identify opportunities to automate reporting processes

Work with IT to maintain accurate data sources, improve complaints recording systems, and ensure data integrity across all complaints platforms.

Hours: 35 hours Monday to Friday (Hybrid working - minimum 2 days in the office each week)

Contract: Temp ongoing

Rate: £21.54 PAYE or £28.49 UMB

Please note: This role is subject to a basic DBS Check.

Apply now for immediate consideration