Complaints Resolution Specialist (Hybrid)

The Hyde Group; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Volunteering days off

Hybrid working options

Pension

Life insurance

Flexible benefits platform

Shopping discounts

Job summary

The Hyde Group is seeking a Complaints Administrator to enhance their complaints service. You will be crucial in coordinating, managing, and monitoring complaints while ensuring efficiency and professionalism.

Your responsibilities will include supporting early resolutions, managing caseloads with significant phone contact, and processing compensation payments. The role offers hybrid working options and great benefits, fostering an inclusive workplace environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage shared mailboxes accurately.
• Confidence in handling customer calls professionally.
• Experience in processing compensation payments.

Responsibilities

• Support early resolution to prevent escalation.
• Receive, document, and respond to complaints appropriately.
• Manage a busy caseload with high phone contact.
• Process compensation payments following procedures.

Skills

Excellent communication

Inbound and outbound calls

Stakeholder data management

Compensation processing

Job description

The Hyde Group is seeking a Complaints Administrator to enhance their complaints service. You will be crucial in coordinating, managing, and monitoring complaints while ensuring efficiency and professionalism.

Your responsibilities will include supporting early resolutions, managing caseloads with significant phone contact, and processing compensation payments. The role offers hybrid working options and great benefits, fostering an inclusive workplace environment.