Complaints Administrator

The Hyde Group; Chichester; Híbrido; GBP 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Volunteering days off

Hybrid work options

Pension

Life insurance

Flexible benefits platform

Shopping discounts

Resumo da oferta

The Hyde Group, based in Chichester, is seeking a Complaints Administrator to support a proactive, responsive complaints service. You will coordinate, manage and monitor cases to ensure timely, professional handling within required timescales.

You will handle early resolution, document and respond to complaints, manage a busy caseload including high-volume calls, and assist with compensation payments through the Income team. This hybrid role supports inclusive customer service within Hyde.

Qualificações

• Excellent communication both verbal and written.
• Effectively manage shared mailboxes and respond promptly.
• Maintain and manage stakeholder data, ensuring information is accurate.
• Confidently handle inbound and outbound calls, providing a professional service.
• Accurately process compensation payments in line with procedures.

Responsabilidades

• Support early resolution to prevent escalation.
• Receive, document, and respond to complaints according to regulatory requirements and policies.
• Manage and prioritise a busy caseload which includes a high volume of telephone contact, case management and flexibility around priorities.
• Responsible for the management of compensation for Hyde's customers, monitor responses received from customers, accept compensation and process the payment via the Income team.
• Answer calls from those wishing to make a complaint and ensuring all customer contact is acknowledged and assigning for investigation to a Complaints Officer or relevant service team.

Conhecimentos

Communication skills

Mailbox management

Data management

Call handling

Compensation processing

Descrição da oferta de emprego

Complaints Administrator

Location : Chichester

Salary : £28,000

Hyde is looking for a Complaints Administrator.

You ll play an important role in helping Hyde deliver a positive and responsive complaints service. Working closely with the Complaints Team to coordinate, manage and monitor complaints, ensuring each case is handled efficiently, professionally and within the required timescales.

Responsibilities

• Support early resolution to prevent escalation.
• Receive, document, and respond to complaints according to regulatory requirements and policies.
• Manage and prioritise a busy caseload which includes a high volume of telephone contact, case management and demonstrating flexibility around priorities.
• Responsible for the management of compensation for Hyde s customers, monitor responses received from customers, accept compensation and process the payment via the Income team.
• Answer calls from those wishing to make a complaint and ensuring all customer contact is acknowledged and contacting the customer and assigning for investigation to a Complaints Officer or relevant service team.

Essential Qualifications and Skills

• Excellent communication both verbal and written
• Effectively manage shared mailboxes, ensuring enquiries are responded to promptly and accurately.
• Maintain and manage stakeholder data, ensuring information is accurate and up to date.
• Confidently handle inbound and outbound calls, providing a professional and helpful service
• Accurately process compensation payments in line with agreed procedures

Benefits

• Volunteering days off
• Hybrid working options available
• A fantastic pension
• Life insurance
• Award-winning flexible benefits platform
• Shopping discounts

Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.