Complaints Resolution Specialist

Bupa; Salford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Health insurance as benefit in kind

Enhanced pension & life insurance

Annual performance bonus

Onsite gyms or local discounts

Other benefits

Job summary

Bupa is hiring a Customer Complaints Handler in Salford Quays or Staines. This permanent, full-time role (37.5hrs) is office-based with hybrid options after sign-off. Salary from £28,200.

You will handle complaints in an FCA-regulated environment, communicating resolutions to customers by phone and follow-up letter. Strong empathy, analytical skills and attention to detail are essential. Join a leading UK health insurer focused on customer outcomes.

Qualifications

• Past experience dealing with complaints and knowledge of the Ombudsman Services and regulators.
• Experience in FCA-regulated environment and delivering great customer service.
• Excellent verbal and written communication; strong problem-solving and attention to detail.
• Ability to prioritise own workload and manage cases efficiently.

Responsibilities

• Investigate and resolve customer complaints, choosing appropriate options and ensuring fairness.
• Contact customers by phone to communicate resolutions and follow up with a written confirmation.
• Manage workload and priorities to meet deadlines and quality standards.

Skills

Complaint handling

Ombudsman knowledge

Communication skills

Job description

Bupa is hiring a Customer Complaints Handler in Salford Quays or Staines. This permanent, full-time role (37.5hrs) is office-based with hybrid options after sign-off. Salary from £28,200.

You will handle complaints in an FCA-regulated environment, communicating resolutions to customers by phone and follow-up letter. Strong empathy, analytical skills and attention to detail are essential. Join a leading UK health insurer focused on customer outcomes.