Complaints Investigator (3-Month Contract)

Brackenberry Limited; Sharnford; Vor Ort; GBP 25.000 - 33.000; Vollzeit

Zusammenfassung

Brackenberry Limited is supporting a Local Authority in Charnwood to appoint a Complaints Investigation Officer on a 3-month contract, likely extendable at the client's discretion. The role involves end-to-end complaint investigations and supporting risk management and insurance arrangements.

You will gather feedback, provide timely, high-quality responses, and ensure the service is impartial and accessible, while upholding equality and non-discrimination principles across all interactions.

Qualifikationen

• Proven experience investigating complaints and drafting comprehensive responses to Stage 2 local authority complaints.
• Understanding of Housing Ombudsman and LGSCO codes and standards.
• Knowledge of local authority risk management frameworks and insurance administration.
• Strong ability to turn feedback into actionable insights.

Aufgaben

• Act as the first point of contact for the Corporate Complaint Policy, ensuring all complaints are investigated, tracked, and answered with timely, high-quality responses.
• Collate, analyze, and present customer feedback and insights to help reshape and improve service processes across the organization.
• Provide timely advice and guidance on the Council's insurance arrangements to internal departments as required, while supporting the broader risk management framework.
• Ensure the delivery of an effective, impartial, and accessible service to all service users, strictly adhering to equality and non-discrimination principles.

Kenntnisse

Investigation of complaints

Drafting responses

Customer feedback analysis

Communication skills

Equality and non-discrimination

Jobbeschreibung

Brackenberry Limited is supporting a Local Authority in Charnwood to appoint a Complaints Investigation Officer on a 3-month contract, likely extendable at the client's discretion. The role involves end-to-end complaint investigations and supporting risk management and insurance arrangements.

You will gather feedback, provide timely, high-quality responses, and ensure the service is impartial and accessible, while upholding equality and non-discrimination principles across all interactions.