Complaints Coordinator

RHP HQ; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated individual to enhance customer service through effective complaint management. This role requires excellent organisational skills and the ability to juggle multiple tasks while collaborating across teams. The company values accountability, curiosity, and a commitment to delivering exceptional service. With a strong focus on employee wellbeing and a diverse culture, this opportunity promises a supportive environment where you can thrive. If you are passionate about improving customer experiences and embody the company's values, this position is perfect for you.

Qualifications

• Excellent organisational skills for managing customer complaints.
• Ability to juggle multiple tasks and work collaboratively.

Responsibilities

• Support the management of customer complaints from start to finish.
• Coordinate formal complaints process ensuring timely responses.

Skills

Organisational Skills

Customer Service

Collaboration

Accountability

Curiosity

Job description

You’ll use your excellent organisational skills to support the efficient management of customer complaints from start to finish. You’ll coordinate our formal complaints process by acknowledging and allocating complaints at stage one and two ensuring all responses are sent on time in line with our complaints policy and the Ombudsman’s Complaint Handling Code.

You’ll be able to juggle multiple tasks and work collaboratively across teams to ensure we meet our deadlines for complaint handling.

We’re looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You’ll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.

When we're hiring, we look for people who connect with our KOSMIHC values:

1. We know our stuff
2. We make it happen
3. We care

You can find a full description of our values here.

Feel a connection? If this sounds like you, click on ‘apply now’.

WE MAY CLOSE THIS VACANCY EARLY IF THERE ARE HIGH NUMBERS OF APPLICATIONS.

The Company

Who we are

Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.

For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

Connecting through difference

We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

Perks of the Job

Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you’ll have access to all these benefits during your time with us.