Complaints and Access to Information Coordinator

TN United Kingdom; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Complaints and Access to Information Coordinator for a temporary ongoing role. In this office-based position, you will play a vital role in managing member enquiries and complaints, ensuring that concerns are addressed promptly and professionally. Your attention to detail will be crucial in maintaining data integrity and generating reports to monitor progress. This is a fantastic opportunity to contribute to a team focused on delivering exceptional service and support to residents. If you're passionate about customer service and have a knack for problem-solving, this role is perfect for you.

Qualifications

• Experience in handling complaints and managing customer inquiries.
• Strong attention to detail for data entry and reporting.

Responsibilities

• Coordinate and manage members' enquiries and complaints.
• Ensure data integrity and provide weekly reports on open cases.

Skills

Complaint Management

Data Integrity

Report Generation

Customer Service

Job description

Complaints and Access to Information Coordinator

Temporary ongoing

£17.09 per hour (Umbrella)

Office-based role

35 hours per week

Job Description:

1. Work as part of a team to coordinate and manage members' enquiries and complaints.
2. Register, allocate, and monitor complaints, reviewing MEQs to ensure correct classification and timely responses.
3. Ensure data integrity through accurate input and provide weekly reports on open cases to monitor progress.
4. Act as the central point of contact for residents with complaints, ensuring their concerns are acknowledged, documented, and addressed effectively.
5. Handle complaints professionally, fairly, and courteously, in line with relevant regulations and organizational policies.