Complaints and Data Rights Administrator

Lendable; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Lendable is seeking a Complaints and Data Rights Administrator to manage end-to-end Data Subject Access Requests (DSARs) and other data rights tasks. You will ensure compliance with UK GDPR and the Data Protection Act within statutory deadlines, liaising with multiple teams to locate, extract and securely deliver customer data.

The role emphasizes accuracy, strong written communication, and the ability to improve DSAR processes and tooling in a fast-growing fintech environment.

Qualifications

• Experience handling DSARs or data rights requests in a regulated environment.
• Strong organisational skills with ability to manage high-volume caseloads against deadlines.
• Excellent attention to detail when reviewing and redacting data.
• Clear written communication to explain data rights outcomes in plain English.

Responsibilities

• Manage a caseload of DSARs and data rights requests from receipt to closure, tracking statutory deadlines.
• Liaise with Operations, Product, Engineering, Complaints to locate and extract relevant customer data.
• Review and redact data to protect third-party information and apply exemptions.
• Maintain accurate records of requests, decisions and rationale for auditability.
• Communicate clearly with customers regarding status and outcomes of requests.
• Escalate complex or high-risk requests to the Data Protection Officer or Legal team.
• Identify process improvements and contribute to DSAR handling tooling and procedures.
• Maintain up-to-date knowledge of UK GDPR and the Data Protection Act.

Skills

DSAR handling

Regulated env

Attention to detail

Clear communication

Cross-functional liaison

Tools

Case management

Redaction tools

ICO guidance

Job description

About Lendable

Lendable is on a mission to build the world’s best technology to help people get credit and save money. We’re building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s most exciting unicorns with a team of over 800 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot )
• So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days.
• We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want

• Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
• Build the best technology in-house : we use new data sources, machine learning and AI to make machines do the heavy lifting

About the role

As we grow, we’re looking to expand our Complaints Administration team with a Complaints and Data Rights Administrator. You’ll be responsible for managing the end-to-end handling of Data Subject Access Requests (DSARs) and other data rights requests, ensuring Lendable meets its obligations under UK GDPR and the Data Protection Act within statutory deadlines.

If you have experience handling data rights requests, working in a regulated financial services environment, or in a data protection, compliance, or information governance role, and have the following skills, we’d love to hear from you:

• Strong organisational skills and the ability to manage a high-volume caseload against strict statutory deadlines
• Excellent attention to detail, particularly when reviewing and redacting sensitive personal data
• The ability to work confidently across multiple internal systems to locate, extract, and compile customer data
• Clear written communication, able to explain data rights and outcomes to customers in plain English
• Sound judgement in identifying and applying relevant exemptions, and escalating complex or high-risk requests appropriately
• An eye for continuous improvement, constantly looking for ways to make processes more efficient

Also, even better if you have:

• Experience working with DSARs, subject access requests, or other data rights requests (erasure, rectification, portability) in a regulated environment
• An understanding of UK GDPR, the Data Protection Act 2018, and ICO guidance
• Experience with redaction tools and case management systems
• An understanding of financial services data (loans, cards, auto-finance) and its sensitivity
• Experience liaising with the ICO or handling escalated data protection complaints

Your team’s objectives

Lendable is committed to respecting customers’ data rights and handling their personal data responsibly and transparently. Our Data Protection team ensures that every request a customer makes to access, correct, or erase their data is handled accurately, fairly, and within the timeframes required by law.

As we expand our products across the UK and US markets, the volume and complexity of data rights requests continues to grow, making rigorous, well-organised DSAR handling more important than ever to maintaining customer trust and regulatory compliance.

How you’ll impact those objectives

• You will manage a caseload of DSARs and other data rights requests from receipt through to closure, tracking progress against statutory deadlines
• You will liaise with teams across the business (Operations, Product, Engineering, Complaints) to locate and extract all relevant customer data
• You will carefully review and redact data to protect third-party information and apply relevant exemptions in line with policy and legal guidance
• You will maintain accurate records of all requests, decisions, and rationale to ensure full auditability
• You will communicate clearly and professionally with customers regarding the status and outcome of their requests
• You will identify and escalation of complex, high-risk, or ambiguous requests to the Data Protection Officer or Legal team as needed
• You will help identify process improvements and contribute to the continuous improvement of DSAR handling procedures and tooling
• You will maintain up-to-date knowledge of UK GDPR, the Data Protection A