Complaint Officer

Davies Group; Gogar; On-site; Full time

Job summary

A leading UK financial services company seeks dedicated Complaint Officers to ensure excellent customer service and resolve complaints efficiently. This 6-month contract offers a competitive daily rate of £190 with opportunities for valuable experience in the Pensions and Life Assurance industry.

Benefits

Valuable experience in the Pensions & Investments space

Experience with an industry leader in customer service

Qualifications

• Complaints experience in financial services or regulated markets.
• Strong communicator handling complex issues with empathy.
• Organised with ability to manage multiple cases effectively.

Responsibilities

• Manage the full lifecycle of customer complaints from initial data gathering to final response.
• Ensure compliance with regulatory standards and maintain accurate records.
• Identify trends in complaints and enhance processes for customer experience.

Skills

Communication

Problem-Solving

Analytical Skills

Customer Service

Job description

ComplaintOfficer | £190 per day | 6-Month Contract | Edinburgh

Our client, a UK leader inPensions and Life Assurance, is looking for a team of dedicatedComplaint Officersto join their team in Edinburgh.

As aComplaint Handler, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.

Please note this role will require you to be based within a commutable distance of Edinburgh – You will be based in office 5 days a week through training and accrediation, moving to hybrid after.

Key Responsibilities:

• Managing the full lifecycle of customer complaints,from inital data gather to final response.
• Collaborating with internal teams to gather necessary information and drive complaint resolutions.
• Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
• Identifying trends in complaints and providing insights to enhance processes and customer experience.
• Delivering excellent customer service at every touchpoint.

About you:

• Complaints experience in financial services or wider regulated markets — Pensions or Life Assurance experience is desirable but not essential.
• A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism.
• A problem-solver with analytical skills and a commitment to delivering fair outcomes.
• You are organised and can manage multiple cases, prioritising workloads effectively.
• You are within commutable distance to Edinburgh.

What can we offer you?

• £190 per day (Inside IR35 via Umbrella)
• 6-monthinitial contract
• Valuable experience in the Pensions & Investments space
• Experience with an industry leader committed to delivering outstanding customer service

If you’re ready to take the next step in your career and make a real difference in the financial services industry, apply today.

ComplaintOfficer | £190 per day | 6-Month Contract | Edinburgh