Compassionate Out-of-Hours Nurse Call Handler

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Gloucestershire Health and Care NHS Foundation Trust in Gloucestershire is seeking a Community Nursing Out of Hours Call Handler to deliver frontline telephone referral handling, book and cancel appointments, and support administration across ENDNS and the Out of Hours service.

You will work in a small team, require empathy from health care backgrounds, and adapt to shift patterns including day/evening and weekend slots; a flexible, customer-focused approach is essential.

Qualifications

• Evidence of continuing personal / professional development.

Responsibilities

• Receive telephone referrals and book/cancel appointments.
• Process batch mail and use online referrals system.
• Provide frontline call handling and support administration for the service.
• Work flexibly in a small team and liaise with wider clinical teams.

Skills

Good communication

IT systems

Timekeeping & reliability

Education

NVQ 3

Job description

Gloucestershire Health and Care NHS Foundation Trust in Gloucestershire is seeking a Community Nursing Out of Hours Call Handler to deliver frontline telephone referral handling, book and cancel appointments, and support administration across ENDNS and the Out of Hours service.

You will work in a small team, require empathy from health care backgrounds, and adapt to shift patterns including day/evening and weekend slots; a flexible, customer-focused approach is essential.