Compassionate Housing Solutions Coordinator

Publica Group Ltd; Cirencester; On-site; GBP 26,000 - 30,000; Part time

Benefits offered by this job

Agile working

Flexible working

27 days annual leave (pro rata)

Health cash plan

Pension scheme (up to 7%)

Employee Assistance Programme

Cycle to work scheme

Car lease scheme

Sick pay & income protection

Life assurance

Job summary

Publica Group Ltd is looking for an Accommodation Coordinator in Witney to support customers in temporary accommodation and assist with move-on to long-term housing solutions. The role involves flexible hours, travel to various locations, and working within the Housing Solutions team to deliver practical, person-centred outcomes.

Key duties include meeting customers, conducting room checks, assisting with benefit checks and record-keeping, and coordinating with partner services.

Qualifications

• Strong communication skills and confidence working with a range of people.
• Ability to remain calm and professional in challenging situations.
• Good IT skills and the ability to learn systems quickly.

Responsibilities

• Meeting and supporting customers, including those in vulnerable situations.
• Carrying out room checks to ensure safety, welfare and appropriate use of accommodation.
• Supporting customers with benefit checks, applications and preparing for move-on to permanent housing.
• Updating systems and maintaining accurate records.
• Carrying out visits to other accommodation settings such as hostels, hotels and B&Bs.
• Reporting maintenance issues and monitoring accommodation standards.
• Working with partner services such as mental health, domestic abuse and support organisations.
• Attending meetings and taking notes/minutes as required with Supervisors.
• Supporting the wider team with administrative and coordination activities.

Skills

Communication

Calm under pressure

IT skills

Time management

Safeguarding awareness

Flexibility

Education

GCSE English & Maths

Job description

Publica Group Ltd is looking for an Accommodation Coordinator in Witney to support customers in temporary accommodation and assist with move-on to long-term housing solutions. The role involves flexible hours, travel to various locations, and working within the Housing Solutions team to deliver practical, person-centred outcomes.

Key duties include meeting customers, conducting room checks, assisting with benefit checks and record-keeping, and coordinating with partner services.