Community Transport Minibus Driver & Passenger

South Denbighshire Community Partnership; Corwen, Llangollen; On-site; GBP 22,000 - 27,000; Full time

Job summary

South Denbighshire Community Partnership in Corwen / Llangollen and Dee Valley is seeking a dedicated Transport Driver/Passenger Assistant to provide a safe, reliable community transport service.

You will drive community vehicles, assist passengers on and off, perform daily checks, and support colleagues and volunteers while upholding safeguarding and DBS requirements.

Qualifications

• Full manual driving licence held for at least two years, with D1 entitlement essential for minibus driving.
• Satisfactory Enhanced DBS check.
• Previous passenger-support or community transport experience would be an advantage.
• Good communication and customer service skills.
• Friendly, patient and compassionate approach.
• Willingness to undertake relevant training.

Responsibilities

• Drive community transport vehicles safely and responsibly.
• Help passengers board, travel and leave vehicles safely.
• Provide friendly, respectful assistance to passengers with varied support needs.
• Complete daily vehicle safety checks and maintain accurate records.
• Support community transport activities alongside colleagues and volunteers.

Skills

Customer service

Communication

Reliability

Flexibility

Friendliness

Job description

Location: Corwen / Llangollen and Dee Valley

Reporting to: Transport Co-Ordinator/ Operations Manager or senior Manager

Responsible for: Safe transport, care and welfare of passengers; safe driving practices; vehicle safety and security

Hours of Work: 35 hours per week, 52 weeks per year with flexibility of hours to meet the business needs.

Monday to Friday: 09:00-16:30 with a 30-minute unpaid break each day.

Salary / Rate of Pay: Scale 2.3; £13.62 per hour (35 hours per week; annual gross salary £24,788.40).

Employer Pension Contribution: 3% employer pension contribution.

Contract Type: Funding-dependent, fixed-term contract for 2 years from the date of appointment.

Probationary Period: 3-month probationary period. Requests for annual leave during the probationary period will normally only be approved in exceptional circumstances and subject to operational requirements.

Additional / Prerequisite Conditions: Full manual driving licence held for at least 2 years, with D1 entitlement essential for minibus driving.

Previous experience in a customer-facing role.

Satisfactory Enhanced DBS check, with eligibility for this level confirmed against the role duties.

Purpose of Role: To provide a professional, safe and reliable community transport service, undertaking both Driver and Passenger Assistant duties according to operational need. The postholder is responsible for safe vehicle operations and for the care, dignity, welfare and appropriate supervision of passengers throughout their journey.

Your responsibilities will include

• Drive community transport vehicles safely and responsibly.
• Help passengers board, travel and leave vehicles safely.
• Provide friendly, respectful assistance to passengers with varied support needs.
• Complete daily vehicle safety checks and maintain accurate records.
• Support community transport activities alongside colleagues and volunteers.

What we're looking for

• Full manual driving licence held for at least two years, with D1 entitlement essential for minibus driving.
• Friendly, patient and compassionate approach.
• Good communication and customer service skills.
• Reliability, flexibility and commitment to passenger safety.
• Willingness to undertake relevant training.
• Previous passenger-support or community transport experience would be an advantage.

KEY AREAS OF RESPONSIBILITY

General

Promote SDCP's aims and values and contribute to continuous service improvement. Undertake other reasonable duties compatible with the nature and level of the post. See the Role Review section below.

Teamwork & Flexibility

Work collaboratively with colleagues, volunteers, passengers, families, carers, schools and service contacts. Undertake either Driver or Passenger Assistant duties as service needs require, attend relevant meetings and training, and provide reasonable cover for colleagues where duties are appropriate to the postholder's skills, competence and level of responsibility.

Safeguarding, Records & Compliance

Follow SDCP safeguarding, Health and Safety, Data Protection, Equal Opportunities and community transport procedures. Maintain accurate operational records, protect confidential information, and report accidents, incidents, safeguarding concerns, passenger changes and other significant issues promptly through the appropriate channels.

The successful applicant will be required to undertake a satisfactory Enhanced DBS check, including the relevant barred list check(s) where applicable, in accordance with the responsibilities of the role. This requirement applies to any additional duties or staff cover undertaken where such checks are required.

Where assigned a social-trip cash float, take responsibility for its secure custody and use, issue or retain appropriate receipts, maintain accurate records of transactions and return and reconcile the float and supporting records in accordance with SDCP financial procedures.

Driving & Vehicle Responsibilities

Drive SDCP vehicles safely and legally on assigned routes. Complete and record required daily vehicle and safety-equipment checks, report defects promptly, maintain vehicle security and cleanliness, follow route information and running sheets, and apply emergency and evacuation procedures.

The postholder must comply with SDCP's Driving Licence and Motoring Convictions SOP (SDCP-HR-SOP-DRIVING-001), including initial and annual driving licence checks, verification of relevant vehicle entitlement and insurance, and prompt notification of any disqualification, suspension, restriction, relevant endorsement, conviction or proceedings affecting entitlement or insurance. Driving must cease whenever the postholder is not legally entitled or authorised to drive the vehicle.

Passenger Care & Safety

Provide courteous, respectful support to