Community Support Worker - Integrated Referral Hub - Falls Response

Wye Valley; Hereford; On-site; GBP 26,000 - 27,000; Full time

Job summary

Wye Valley NHS Trust is seeking a motivated Community Support Worker for the Integrated Referral Hub Falls Response. You will support adults at home, providing timely assessment, safe assistance, and timely referrals to prevent hospital admissions.

You’ll also work within the Single Point of Access HUB, answering calls, handling referrals, and supporting wider teams. Roles include 12-hour shift patterns and some weekend work as part of rotational duties.

Qualifications

• CPD diary demonstrated learning and reflection from courses/experiences.
• Experience in a Health/Social Care/related environment.
• Experience of working in a community setting.
• Care certificate is desirable/required.

Responsibilities

• Attend patient homes within a 45 minute target time.
• Support patients to regain an upright position using equipment.
• Assist with basic care requirements and safety checks.
• Complete manual handling in line with guidelines.
• Log and refer patients using EMIS system and complete referrals.
• Handle a high volume of referrals and support the CRH team.
• Maintain a flexible and responsive approach to service needs.
• Communicate effectively with patients, families and professionals.

Skills

Communication

IT literacy

Teamwork

Multi-tasking

Education

CPD Diary evidence

Health/Social Care experience

Community setting experience

Care certificate

Tools

EMIS system

Microsoft Office

Job description

Community Support Worker - Integrated Referral Hub - Falls Response

Band 3

Main area Integrated Services Directorate Grade Band 3 Contract Permanent: Full time or part time hours available Hours

• Full time
• Part time
• Job share
• Flexible working
• Compressed hours

37.5 hours per week ((Working hours between 8am - 8pm or 8am – 8pm, Rotational day and nights shifts required)) Job ref 229-IC-8229130-A

Site Nelson House Town Hereford Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 04/10/2026 23:59

Job overview

If we receive a large volume of applications, we reserve the right to close this vacancy early.

Make a difference when it matters most

Are you passionate about helping people remain safe and independent in their own homes? Do you thrive in a fast-paced environment where quick thinking, compassionate care, and teamwork make a real difference?

We are looking for a motivated and compassionateCommunity Support Worker to join our falls response service, within the Urgent Community Response Team. The successful candidate will respond to adults who have experienced a fall within the community, providing timely assessment, support, and intervention to help avoid unnecessary hospital admissions and promote recovery at home.

When you're not out supporting our patients, you will be in the Single Point of Access HUB as part of the call handling team, you will be answering the phones, taking referrals from member of the public and healthcare professionals and supporting the wider teams.

The Community Referral Hub will soon be operating 24/7, 7 days a week, 365 days a year. Due to the role requirements, you ideally need to be able to work 12 hour shifts and be able to work 1 weekend a month. This role will involve working rotational day and night shifts.

Flexibility is a vital part of this role to support service needs such as annual leave, sickness or service pressure. Flexibility goes both way, we offer a range of flexibility to support you. This can be discussed at interview.

Main duties of the job

Once a call has been made to our Community referral hub (CRH) you will be required to attend the patients home within a 45 minute target time.

• Assess the patients home to ensure that they are not injured and it is safe for you to assist
• Support the patient in regaining an upright position, with the support of a multitude of equipment
• Support the patient with any basic care requirements
• Complete manual handling as appropriate for the scenario and in line with manual handling guidelines
• Complete the IStumble evaluation form using our EMIS system for the patient
• Complete the patient referral in its entirety
• Complete any onwards referrals for the patient
• Add any follow up calls & complete when necessary
• Be part of the whole CRH Team
• Take phone calls from community services, patients and other HCP's and ASC professionals and complete the referrals on the EMIS system
• Being able to multi-task and using an array of different systems
• Using a computer will be a big part of your role
• Being able to either touch type or type confidently at a steady speed
• Understanding that you are part of a much wider team
• Being adaptive and moving quickly with new processes that are implemented
• Having a positive and a can do attitude, especially when face to face with the patients.
• Friendly and confident telephone manner

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “ The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential. ”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Detailed job description and main responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person specification

Education & Qualifications

• CPD Diary effectively demonstrating levels of learning and reflection from courses / experiences
• Experience of working in a Health/Social Care/related environment
• Experience of working in a community setting
• Care certificate

Skills, Knowledge & Abilities

• Awareness of Health and Safety and Manual Handling requirements
• Experience of and ability to use IT programmes,
• including Microsoft Office products
• Being able to multi task effectively
• Experience of being able to prioritise tasks
• Supporting patients with onwards referrals

Experience

• Awareness of Health and Safety and Manual Handling requirements
• Experience of working in a Health/Social Care/ related environment
• Experience of speaking to a range of healthcare providers
• Confidence with using a computer and a multitude of systems
• Experience of working in a community setting

Other Factors

• Ability to fulfil the travel requirements of post

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.