Community Support Worker - Falls Response OPEN EVENING!
Wye Valley NHS Trust
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Job summary
Wye Valley NHS Trust in Hereford is seeking a motivated Community Support Worker for the Falls Response within the Urgent Community Response Team. You will respond to adults who have fallen in the community, providing timely assessment, support, and home-based intervention to promote recovery.
Join us at the Open Evening on 23 October, 5pm–8pm at Nelson House HR4 0BG to meet the team. A driving licence is essential; shifts include day, night, and one weekend per month.
Qualifications
- CPD diary demonstrating levels of learning and reflection from courses / experiences
- Experience in Health/Social Care environments
- Experience in community setting
- Care certificate (Desirable)
- Manual handling (Desirable)
Responsibilities
- Attend patients' homes within a 45 minute target time after call
- Assess home safety and injuries, determine ability to assist
- Assist patient to upright position with equipment
- Provide basic care to patients
- Perform manual handling per guidelines
- Complete IStumble evaluation in EMIS
- Complete patient referrals and onward referrals
- Document follow-up calls and actions
- Be part of the Community Referral Hub team
- Handle referrals from community services and healthcare professionals in EMIS
- Use multiple IT systems and touch type or type confidently
- Adapt to new processes with a positive attitude
- Maintain friendly telephone manner
Skills
Education
Tools
Job description
OPEN EVENING 23RD OCTOBER from 5PM - 8PM
Please attend our open evening at Nelson House HR4 0BG on the 23rd October from 5pm to 8pm where you can meet the team, and discuss the role. Following your attendance at the open evening successful candidates will be invited to interview.
We are looking for a motivated and compassionate Community Support Worker to join our falls response service, within the Urgent Community Response Team. The successful candidate will respond to adults who have experienced a fall within the community, providing timely assessment, support, and intervention to help avoid unnecessary hospital admissions and promote recovery at home.
When you're not out supporting our patients, you will be in the Single Point of Access HUB as part of the call handling team, you will be answering the phones, taking referrals from member of the public and healthcare professionals and supporting the wider teams.
The Community Referral Hub will soon be operating 24/7, 7 days a week, 365 days a year. Due to the role requirements, you ideally need to be able to work 12 hour shifts and be able to work 1 weekend a month. This role will involve working rotational day and night shifts.
A driving license is essential for this role.
We look forward to meeting you at the open event.
Please note Wye Valley NHS Trust cannot provide sponsorship for these roles. Dependent visas require a minimum of 12 months remaining before applying for the role.
Once a call has been made to our Community referral hub (CRH) you will be required to attend the patients home within a 45 minute target time.
- Assess the patients home to ensure that they are not injured and it is safe for you to assist
- Support the patient in regaining an upright position, with the support of a multitude of equipment
- Support the patient with any basic care requirements
- Complete manual handling as appropriate for the scenario and in line with manual handling guidelines
- Complete the IStumble evaluation form using our EMIS system for the patient
- Complete the patient referral in its entirety
- Complete any onwards referrals for the patient
- Add any follow up calls & complete when necessary
- Be part of the whole CRH Team
- Take phone calls from community services, patients and other HCP's and ASC professionals and complete the referrals on the EMIS system
- Being able to multi-task and using an array of different systems
- Using a computer will be a big part of your role
- Being able to either touch type or type confidently at a steady speed
- Understanding that you are part of a much wider team
- Being adaptive and moving quickly with new processes that are implemented
- Having a positive and a can do attitude, especially when face to face with the patients.
- Friendly and confident telephone manner
Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
For more information about the role and responsibilities please see the attached job description and person specification.
- CPD Diary effectively demonstrating levels of learning and reflection from courses / experiences
- Experience of working in a Health/Social Care/related environment
- Experience of working in a community setting
- Care certificate
- Manual handling
- Awareness of Health and Safety and Manual Handling requirements
- Good communication skills.
- Experience of and ability to use IT programmes,
- including Microsoft Office products
- Being able to multi task effectively
- Experience of being able to prioritise tasks
- Supporting patients with onwards referrals
- Awareness of Health and Safety and Manual Handling requirements
- Experience of working in a Health/Social Care/ related environment
- Experience of speaking to a range of healthcare providers
- Confidence with using a computer and a multitude of systems
- Experience of working in a community setting
- Ability to fulfil the travel requirements of post
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Wye Valley NHS Trust
Nelson House
Whitecross Road
Hereford
HR4 0BG
United Kingdom
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Full-time,Part-time,Job share,Flexible working,Compressed hours
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