Community Support Worker

Totaljobs Group Ltd; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead case management for clients in the community. This role involves assessing client needs, developing support plans, and maintaining positive relationships with local authorities and health providers. The ideal candidate will possess strong communication skills and a genuine concern for homelessness issues. You will work flexibly across various sites, supporting clients to achieve their goals while ensuring their safety and well-being. This is an excellent opportunity to make a meaningful impact in the lives of those in need while working within a supportive team environment.

Qualifications

• Strong communication skills, both verbal and written are essential.
• A full driver's license and access to a vehicle is required.

Responsibilities

• Assess clients' needs and develop individual support plans.
• Manage a caseload of clients and support them in achieving their goals.

Skills

Strong communication skills

Self-motivation

Team working

Crisis management

Interest in homelessness issues

Education

Enhanced DBS check

Full driver's license

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

This job application is restricted to applicants in the UK only.

Based over 4 days with 1 late shift and occasional weekend hours.

To lead on the case management of clients and be part of a team that provides support to clients living in the community to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals.
• To produce and regularly review comprehensive client-based risk assessments.
• To manage a caseload of clients on a one-to-one basis.
• To support clients to gain and/or maintain accommodation or achieve their outcomes/goals.
• To engage with local authorities, health providers and other agencies, creating and maintaining positive working relationships to maximise the opportunities available to clients.
• To lead on client activities to help them gain practical life skills.
• To support clients with managing their finances, paying rent, managing arrears and accessing benefits.
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering.
• To support clients in trauma-informed and psychologically informed ways.
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
• To provide basic first aid assistance until help arrives (full training is provided).
• To work confidently and efficiently when lone working.
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR.
• To maintain confidentiality.
• To represent the organisation in a professional manner.
• To carry out any other reasonable duties required in the interest of the organisation.

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle.
• This role will require you to work flexibly across several sites.
• This role will require you to work with clients on a one-to-one basis.
• This role will require you to work nights and/or weekends.
• This role will require you to lone work.

ESSENTIAL CRITERIA

• Strong communication skills, both verbal and written.
• Clear verbal and written English.
• Good working knowledge of Microsoft Outlook, Excel, and Word.
• Confident and assertive manner.
• Ability to self-motivate as you will work on your own.
• Effective team working.
• Ability to respond calmly to crisis.
• Deal promptly with and effectively react to challenging situations.
• Have an interest and genuine concern for homelessness and related issues.

DESIRABLE CRITERIA

• Experience of managing a caseload of clients.
• Understanding of risk assessment and person-centred, outcomes-based delivery.
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.