Community Support Practitioner

Islington Council; City Of London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Up to 31 days leave

Flexible working arrangements

Learning and development opportunities

London Living Wage at minimum

Local government pension scheme

Cycle to Work scheme

Discounted gym memberships

Job summary

Islington Council is recruiting a Community Support Practitioner to work in a new service delivered in partnership with Enabling Change and Access Islington. You will support residents with complex needs through a person-centred, preventative approach, helping them access the right help at the right time.

Join a multidisciplinary team committed to early intervention, prevention, and resident engagement, delivering lasting positive change and stronger communities.

Qualifications

• Experience supporting adults with complex or multiple needs.
• Knowledge of mental health, homelessness, substance misuse or social exclusion.
• Strong communication and relationship-building skills.
• Experience working with partner agencies and services.
• Ability to manage a caseload and maintain records with accuracy.

Responsibilities

• Build trusted relationships with residents facing complex needs and provide tailored support.
• Coordinate support with colleagues, council services and community partners; address barriers and manage risk.
• Help residents move toward greater independence and wellbeing.

Skills

Complex needs experience

Mental health knowledge

Homelessness awareness

Substance misuse knowledge

Communication skills

Collaborative working

Caseload management

Person-centred approach

Job description

About The Role

Be part of an innovative partnership helping residents overcome complex challenges and build brighter futures.

We're looking for a compassionate and proactive Community Support Practitioner to join our new service delivered in partnership between Enabling Change and Access Islington. This is an exciting opportunity to work at the heart of a person-centred, preventative approach, supporting residents facing multiple disadvantages to access the right help at the right time.

What you'll do

You'll build trusted relationships with residents experiencing complex needs, providing tailored support that helps them achieve their goals and improve their wellbeing. Working closely with colleagues, council services, and community partners, you'll coordinate support, address barriers, manage risk, and help people move towards greater independence.

What we're looking for

• Experience supporting adults with complex or multiple needs.

• Knowledge of issues such as mental health, homelessness, substance misuse, or social exclusion.

• Strong communication and relationship-building skills.

• Experience working collaboratively with partner agencies and services.

• Ability to manage a caseload and maintain accurate records.

• A strengths-based, person-centred approach and sound professional judgement.

About the team

This role sits within a unique partnership between Enabling Change and Access Islington, combining expertise in early intervention, prevention, and resident engagement. You'll work alongside a supportive multidisciplinary team committed to helping residents navigate challenges before they reach crisis point. Together, we're creating a more joined-up approach that empowers residents, strengthens communities, and delivers lasting positive change.

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about.

Our offer to you

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service

• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week

• Learning and development opportunities to maximise your potential

• Competitive pay and a commitment to paying all staff the London Living Wage at minimum

• Excellent local government pension scheme

• Cycle to Work scheme and discounted gym memberships