Community Services Operations Director

National health service; Manor Park; On-site; GBP 80,000 - 110,000; Full time

Job summary

PML is seeking an experienced operational leader to oversee Community Services, driving performance, resilience and governance. You will line-manage service leads, implement clear objectives, escalation routes and timely follow-through to maintain delivery and contract assurance.

You will collaborate with Finance, People & Culture, BI and service leads to balance capacity, costs and workforce, translating strategic priorities into practical plans and service developments across the

Qualifications

• Able to operate with calm authority in ambiguous or pressured situations; keep delivery moving in difficult environments.
• Excellent written and verbal communication; produce concise reports and governance updates.
• Understanding of NHS commissioning, ICB relationships, primary care networks, neighbourhood health policy and multi-neighbourhood provider development.
• Significant operational leadership experience in healthcare, community services, primary care, urgent care, or integrated care environments.
• Strong financial and commercial literacy, including budgets, P&Ls, contract income and cost drivers.

Responsibilities

• Provide operational leadership, performance grip and integration discipline across Community Services, ensuring services are safe, contractually controlled, financially understood, and aligned to neighbourhood priorities.
• Act as the management layer between the Executive Team and Community Services leads, translating strategic and assurance priorities into stable service delivery with governance.
• Translate strategic priorities into service development ideas and controlled implementation plans with clear risks, milestones, owners, benefits and governance route.

Skills

Calm authority under pressure

Excellent written and verbal沟通

Education

Relevant degree or equivalent professional experience in operations, healthcare, or business-related field

Job description

PML is seeking an experienced operational leader to oversee Community Services, driving performance, resilience and governance. You will line-manage service leads, implement clear objectives, escalation routes and timely follow-through to maintain delivery and contract assurance.

You will collaborate with Finance, People & Culture, BI and service leads to balance capacity, costs and workforce, translating strategic priorities into practical plans and service developments across the