Community Safety Officer (12 month FTC)

Broadacres Housing Association Limited; Northallerton; On-site; GBP 41,000; Full time

Job summary

A leading housing association is seeking a Community Safety Officer for a 12-month fixed-term contract in Northallerton. The role involves coordinating responses to anti-social behavior (ASB), conducting investigations, and working with stakeholders to foster community safety. Candidates should have robust problem-solving skills, a focus on performance, and experience in managing ASB cases.

Qualifications

• Demonstrable housing/ managing ASB experience.
• Evidence of a customer-focused approach to service users.
• Excellent interpersonal and organisational skills.

Responsibilities

• Coordinate an effective response to ASB in line with policies.
• Investigate and manage serious ASB cases with stakeholders.
• Develop proactive approaches to prevent ASB.

Skills

Problem Solving

Time Management

Communication

Negotiation

Customer Focus

Job description

Community Safety Officer (12 month FTC)

£40,093.05 per annum

Northallerton (covering North Yorkshire)

12 month fixed term contract

Full time

Closing date for Applications 10th June 2025

An opportunity has risen to join our Community Safety Team. We are looking for someone who can be part of a passionate team who manage ASB cases to successful outcomes all the while adhering to our policies and procedures. This is alongside developing networks to promote good practice and partnership working and collaborating with external stakeholders to prevent ASB within the community.

The role

In this varied role you will be responsible coordinating an effective and efficient response to ASB in line with Broadacres policies and procedures. Part of this includes investigating and managing serious ASB with external stakeholders to ultimately work to address the behaviour. Working to develop proactive approaches to prevent ASB by developing partnerships is also a key part of the role. You’ll conduct thorough investigations, including interviewing customers and liaising with legal advisors, to determine appropriate action to resolve cases in a satisfactory and legal manner.

You’ll work alongside the Community Safety Manager and other Community Safety Officers within the wider Housing Services team.

What we are looking for:

• Demonstrable housing/ managing ASB experience.
• Ability to solve complex problems to achieve a positive outcome.
• Ability to deliver high levels of performance to meet the agreed targets, standards and deadlines in a performance-oriented culture.
• Excellent time management and organisational skills.
• Evidence of a customer focused approach to service users.
• Evidence of excellent interpersonal, communication and negotiation skills with stakeholders and managers.

You must also hold a valid driving licence, have the ability and confidence to drive and have access to a vehicle with appropriate vehicle insurance.