Community Responder

Allscreens Nationwide Ltd; Scunthorpe; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

4 Day working week

Disability Confident

Job summary

Citizens Advice North Lincolnshire is seeking a Community Responder to support people across Scunthorpe General Hospital, Adult Services and the wider community. You will be the first point of contact for referrals, delivering targeted, preventative interventions to support timely discharge and reduce crisis, while promoting independence.

This role offers flexible, person-centred support with IT enabled casework, working across hospital and community settings.

Qualifications

• Empathetic, non-judgemental and person-centred approach.
• Strong communication and interpersonal skills.
• Ability to work flexibly across settings.

Responsibilities

• Respond to capacity and demand across projects, ensuring timely support.
• Be the first point of contact for referrals from hospital services and partners.
• Provide targeted, preventative community interventions to enable discharge and avoid admissions.
• Capture and analyse service data to inform improvements and report impact.
• Work with health and social care teams for holistic, coordinated care.

Skills

Empathy

Communication skills

IT skills

Flexibility

Job description

This is an opportunity for you to join an established charity with an excellent reputation locally as a trusted partner and a great place to work. As a Community Responder, you will be part of an integrated and innovative service, supporting individuals across Scunthorpe General Hospital, Adult Services, and the wider community. Your role will focus on responding flexibly to capacity and demand needs across projects, ensuring people receive timely and appropriate support.

You will act as the first point of contact for referrals from hospital services, Adult Social Care, and other health and community partners. Your work will involve providing targeted, preventative community interventions that enable timely hospital discharge, admissions avoidance, and support for people in the community. You will meet individuals at various touchpoints, including hospital emergency and same-day care settings, at home following discharge, or within the community to assess their needs and link them with appropriate support.

Your role will focus on improving outcomes for individuals while reducing the risk of crisis and reliance on commissioned health and care services. You will offer practical help, emotional support, confidence building, and motivation to promote independence and self-management. Using a strength-based approach, you will help individuals recognize their abilities and connect with personal and community resources that support their wellbeing.

Working closely with health and social care teams, you will ensure a holistic and coordinated approach, reducing pressure on acute and domiciliary care services. Additionally, you will capture and analyse service data and local intelligence to inform ongoing service improvements, shape interventions, and support the development of accessible and sustainable community activities. Providing feedback to system partners will be crucial in demonstrating the impact of community responses on individuals and the broader system.

We welcome applications from individuals who are either qualified or seeking trainee opportunities. If you are empathetic, non-judgemental, and person-centred, we can provide the necessary training to support you in this role. Strong communication and interpersonal skills are essential, as are IT skills and the ability to work flexibly across different settings in response to service demand.

As an organisation, we are committed to developing modern and flexible ways of working that support both wellbeing and high performance. We operate a 4 Day Working Week model, enabling staff to work 80% of contracted hours while maintaining 100% pay, with an expectation of delivering agreed outcomes and performance. Subject to achieving competence and organisational requirements, the successful candidate will be eligible to opt into the scheme. We believe this approach creates a healthier, more sustainable working environment while enabling us to continue delivering outstanding services for local people.

Proud member of the Disability Confident employer scheme

Community Responder

Company: Citizens Advice North Lincolnshire Salary: £27,836 - £30,007 Hours: Full-time Location: Scunthorpe, DN15 7BH Working pattern: On-site Job type: Permanent Posting date: 21 Jul 2026 Closing date: 20 Aug 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.