Community, Participation & Volunteering Co-ordinator

National Trust; King's Lynn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts: gym, shopping, cinema

Holiday entitlement up to 32 days + 1/

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust in Oxburgh Hall, Kings Lynn, is seeking a Community, Participation & Volunteering Co-Ordinator to champion engagement, coordinate activities and grow opportunities for involvement. The role emphasises strong organisational skills, proactive problem-solving and relationship management, with weekend work expected.

You will develop partnerships with local groups and support volunteers, creating inclusive volunteering opportunities that empower communities and help protect our sites

Qualifications

• Strong understanding of community engagement and participatory practice.
• Experience increasing community participation and developing inclusive opportunities.
• Experience managing and supporting a team.
• Excellent communication and relationship-building skills.
• Ability to coach and support others and work collaboratively across teams.
• Confidence using data and insights to guide decisions.
• Knowledge of safeguarding, GDPR and equality legislation.

Responsibilities

• Supporting our community engagement and volunteering work, putting people at the centre of our plans.
• Build strong partnerships, create inclusive volunteering opportunities, support and value our many volunteers, and encourage community led activities that help restore nature.
• Support colleagues, champion best practice, and ensure our systems and data are well managed.
• Remove barriers to participation, ensuring under‑represented voices are heard and actively involved.
• Look to build collaborations and partnerships within our community by creating and supporting opportunities for people to share time and skills.

Skills

Community engagement

Volunteer management

Partnership development

Communication skills

Data-driven decisions

GDPR knowledge

Equality awareness

Proactive problem-solving

Job description

Summary

As our Community, Participation & Volunteer Co-Ordinator, you will champion the value of engagement, support the team to co-ordinate activities, and help grow and diversify opportunities so more people can get involved. This is a varied role that requires excellent organisational skills, a proactive approach to problem-solving and strong relationship management skills. You'll be required to work some weekends. While not currently required, this role may be subject to a satisfactory enhanced DBS check in the future.

What It's Like To Work Here

Oxburgh is part of a larger portfolio of properties which includes Felbrigg and Peckover House & Garden. You'll report into the Property Operations Manager as part of the Operations team at Oxburgh and part of the wider team of 20+ members across Gardens, House and Commercial teams. Part of your role will be engaging with groups in our local community to develop partnerships and strong working relationships. The role will require weekend working and you'll be expected to carry out Duty Manager responsibilities as part of your role. As a duty manager, you'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.

What You'll Be Doing

Supporting our community engagement and volunteering work, you'll be putting people at the centre of our plans. You’ll build strong partnerships, create inclusive volunteering opportunities, support and value our many volunteers, and encourage community led activities that help restore nature. You’ll support colleagues, champion best practice, and ensure our systems and data are well managed. You’ll work to remove barriers to participation, ensuring under‑represented voices are heard and actively involved. You'll also look to build collaborations and partnerships within our community by creating and supporting opportunities for people to share time and skills, actively supporting community, partner‑led or independent activities.

Who We're Looking For

• a strong understanding of community engagement, participatory practice, and volunteer innovation
• experience in increasing community participation and developing inclusive opportunities
• experience managing and supporting a team of people
• communication and relationship‑building skills
• the ability to coach and support others, and to work collaboratively across teams
• confidence in using data and insight to guide decisions
• knowledge of relevant legislation including safeguarding, GDPR, and equality
• a proactive, empathetic, and inclusive approach

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Oxburgh Hall, Oxborough, Kings Lynn, PE33 9PS

Documents

Community, Participation & Volunteering Co-ordinator - B.pdf

Requirements

• Compliance.Eligibility to Work in the UK

Closing Date: 25th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.