Community Outreach Officer

Citizens Advice West Sussex; Crawley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

35 days leave (pro rata)

Employee Assistance Programme

Sick pay

Long service rewards

Workplace pension

Job summary

Citizens Advice West Sussex is seeking a proactive Community Outreach Officer (Crisis & Resilience) to deliver outreach activities across community settings in Crawley and surrounding areas.

You will engage with local residents, promote income maximisation support, and arrange appointments with advisers where needed, working independently to build strong partnerships and extend the service reach.

Qualifications

• Experience in customer engagement or community outreach across varied environments (customer service, administration, hospitality, social care).
• Confident and engaging communicator capable of building rapport quickly.
• Autonomous worker in community settings with proactive problem solving.
• Ability to develop trusted relationships with partner organisations and stakeholders.
• Willingness to learn new information quickly and know when specialist advice is required.
• Passionate about helping individuals improve their financial wellbeing.

Responsibilities

• Deliver assertive outreach activities across community-based settings in your local area.
• Engage directly with community members to promote income maximisation support and budgeting tools.
• Identify individual needs and arrange appointments with specialist advisers as required.
• Build and maintain partnerships with local organisations to extend reach and impact of the service.

Skills

Confident communicator

Proactive

Autonomous in community settings

Partnership development

Adaptable learner

Passionate about financial wellbeing

Job description

Community Outreach Officer

Do you have experience of working in a customer service or community engagement role Do you want to make a Real Difference in Your Community

We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area.

Position: Community Outreach Officer (Crisis & Resilience)

Location: Crawley, Mid Sussex, Horsham

Salary: £25,500 pro rata

Hours: Full-Time 37 hours per week (part time working considered)

Contract: Fixed Term contract - Ending 31 March 2027

Closing Date: 30th October 2026

About the Role

This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance.

As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers.

Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service.

About You

We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support.

Most importantly, you will be/have:

• A confident and engaging communicator with the ability to build rapport quickly.
• An inquisitive and proactive approach to supporting people.
• Comfortable working autonomously in community settings.
• The ability to develop trusted relationships with partner organisations and stakeholders.
• The ability to learn new information quickly and confidently identify when specialist advice is required.
• Passionate about supporting individuals to improve their financial wellbeing and access the support available to them.

This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive.

About the Organisation

Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems.

What’s on Offer

The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave
• Workplace pension: Auto-enrolment into our pension scheme

The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement.