Community Midwifery Liaison Clerk

Transformationunitgm; Brighton; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a leading healthcare provider as a Community Midwifery Liaison Clerk in Brighton. You will provide essential clerical support to community midwives, ensuring high standards of patient care through efficient administration and communication. A commitment to diversity and inclusivity is key, as is the ability to work as part of a dedicated team.

Qualifications

• Previous clerical experience required.
• Must be able to communicate effectively with staff and patients.
• Experience in maternity services preferred.

Responsibilities

• Provide efficient clerical support to Community midwives.
• Maintain records and manage communications with patients.
• Cover reception duties and liaise with multidisciplinary teams.

Skills

Communication

Teamwork

Organisational Skills

Education

GCSE in English or Maths

Tools

Patient Administration System

Job description

Employer 279 University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton Salary £24,625 - £25,674 pro rata Salary period Yearly Closing 29/06/2025 23:59

Community Midwifery Liaison Clerk

Band 3

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts , we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

The post holder will be responsible for providing an efficient clerical administrative support service to Community midwives between hospital wards/departments, managers, clients/patients, and other hospitals. The post holder will be required to work as part of a team with clinical staff to deliver the highest standards of administrative support possible for all patients and staff.

The post holder will be expected to cover at other trust sites. (Royal Sussex County Hospital, Princess Royal Hospital)

Please note: This post will be based in Sussex House, Abbey Road, Brighton, BN2 1ES (part of RSCH site)

Main duties of the job

• Post holder is the liaison between hospital and Community midwifery service. This involves communicating with community midwives, GPs, patients/clients, health visitors, social workers and other hospitals.
• Liaise with the labour ward regarding overnight messages ensuring transfer to the appropriate midwifery team.
• Distribute post-natal visits to each team of midwives and ensure that antenatal community clinics are covered in the event of sickness.
• Maintain up to date records of postnatal visits and antenatal clinics held.
• Post holder is responsible for ordering stationary and equipment, pharmaceutical sundries and forms for midwives.
• Post holder is responsible for providing booking notes for the midwives, including photocopying of additional forms, collating blood forms and leaflets.
• Administration for Antenatal Classes, contacting families to confirm class dates, booking rooms for classes.
• Administration for clinics/ booking in clients and action referrals

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

Communication

• The post holder is point of contact for all community midwives to relay appropriate information regarding a client’s scheduled visit. Accurate message taking and recording of this information is necessary.
• Good communication and interpersonal skills to interact with tact and diplomacy with patients and staff at all levels and incorporating the trusts values and behaviours;
• Ability to provide and receive information which may be complex, sensitive or contentious in nature;
• Ability to engage in collaborative problem solving with co-workers and staff. Must have the ability to function as a "team player", being considerate and flexible, taking the needs of your peers into consideration;
• Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times;
• Ability to maintain composure, efficiency and a positive, customer-service orientated manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with patients who are ill, angry or emotionally distressed;
• Good written and oral communication skills to clearly and concisely provide information, explanations, and instructions to, and elicit information from others with varying levels of ability to understand;
• Use terminology and phrasing which is responsive to and appropriate for patient's age, language skills and emotional state;
• Maintain up-to-date knowledge and skill levels in area of expertise to ensure provision of the highest quality patient care services.

IT/Data Input

• Establish working knowledge of procedures and practises, some of which are non-routine, including medical records systems, medical terminology, appointment scheduling and department policies and procedures;
• Ability to use a number of different computer based systems to enter pertinent patient information, schedule appointments, and maintain clinical database;
• Input of patient information onto trust and maternity systems in an accurate and timely manner to ensure trust receives payment for patient maternity pathway.

Planning / Organisation

• Plan, organise, prioritise and accomplish a variety of concurrent assignments, some of which may be complex and unpredictable, in an effective and efficient manner, particularly when there are changes in workload or assignments;
• Remain flexible and adaptable to alterations in policies and procedures, proposing changes where appropriate;
• Problem-solving skills to independently assess a range of facts or situations; identify the resources available to help solve problems; create, analyse and compare viable solutions and take the action necessary to implement them; and follow through to ensure the problem is resolved to the satisfaction of all parties;
• High level of motivation and initiative, seeking assistance from others where appropriate.
• Recommend changes to policies, procedures and department environment to enhance departments’ ability to provide optimum service to all customers.

Reception Duties

• Post holder may from time to time as required be expected to cover on reception at other trust sites;
• Greet patients in a courteous and helpful manner. Establish and confirm each patient’s demographic details and update Patient Access System as necessary;
• Direct patients to waiting areas or other clinics and departments as required;
• Inform patients of approximate clinic waiting times and in conjunction with clinical staff keep patients informed as and when situations change;
• Issue follow-up appointments when required, including identifying and supplying relevant information / literature.
• Complete all clinic outcomes coding information on Patient Access System and ensure that clinics are fully reconciled. This includes confirming attendance, completing outcome, and inputting all the data recorded on clinic attendance sheets;

General

• If patients cancel their appointments where appropriate reschedule or refer them to their Community Midwife;
• Record all case note movements on the Patient Access System;
• Answer and respond to general queries such as appointment cancellations;
• Deal with complaints in the first instance, and where appropriate refer to line manager;
• Ensure the training of new and temporary staff as required;
• Inform the Clinic Manager of organisational and/or environmental problems that may compromise patient care;
• Assist with the continued incorporation and development of the Patient Access System and the Electronic Patient Record (EPR);
• Participate in quality initiatives and data collection as requested;
• Re-schedule clinics on Patient Access System as required;
• Comply with the Departments mandatory training programme;
• Attend Trust wide meetings as requested;

Person specification

Experience/Qualifications

• Previous clerical experience
• Good educational standard of at least GCSE in English or Maths, or equivalent
• Previous experience in a maternity services or experience of working within NHS or similar environment.
• Knowledge of a patient administration system

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants:

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria.For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications

Further Information

For help with the application process for Nursing vacancies, please email [e-mail].

For help with the application process for Non-Nursing vacancies, please email [e-mail].

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This advert has been capped for a limited number of applications; therefore, it will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in this post to prevent you from missing out on applying for this opportunity.

Name Lisa Jury Job title Community Midwifery Team Leader Email address [e-mail] Telephone number 01444441881 Additional information

ext 68418

Please email with any queries/questions in the first instance.