Community Maternity Support Worker-Nepali Speaking (Development Post)

Ekhuft; Ashford; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

East Kent Hospitals NHS Trust is seeking a compassionate Nepali-speaking Community Maternity Support Worker to join our Community Maternity Services across East Kent. This development post will support Nepali-speaking women, birthing people, babies and families through pregnancy, birth and the postnatal period.

Working with community midwives, you will provide practical, culturally responsive support in homes, clinics and Trust sites, helping families access maternity services and attend

Qualifications

• Functional English and Maths qualifications.
• Care Certificate; Level 2/3 Health and Social Care qualification.
• Fluent spoken Nepali and English.

Responsibilities

• Provide Nepali-speaking maternity support in homes, clinics and community settings.
• Help families access maternity services, attend appointments and education.
• Offer antenatal and postnatal care within competence under a midwife's supervision.
• Support newborn care, infant feeding and wellbeing information.

Skills

Compassionate communication

Basic IT skills

Accurate documentation

Escalation of concerns

Time management

Education

Functional English and Maths

Care Certificate

Level 2/3 Health and Social Care

Job description

Community Maternity Support Worker-Nepali Speaking (Development Post)

Band 3

Main area Maternity Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week Job ref 344-1524WCY

Site William Harvey Hospital Town Ashford Salary £25,760 - £27,476 per annum Salary period Yearly Closing Today at 23:59

Job overview

• Please note that we are unable to provide Sponsorship for our Healthcare Support Worker roles.
• To undertake this role you are required to speak fluently in both Nepali and English.

We are looking for a compassionate, motivated, and reliable Nepali-speaking Community Maternity Support Worker to join our Community Maternity Services across East Kent.

This is an important development role within our enhanced care pathway, supporting Nepali-speaking women, birthing people, babies and families throughout pregnancy, birth and the postnatal period. The role has been developed to help improve access to maternity care for families who may experience language barriers, social isolation, digital exclusion, unfamiliarity with NHS services or practical difficulties attending appointments.

Working alongside community midwives, you will provide practical, culturally responsive support in women’s homes, community hubs, clinics and Trust sites. You will help women and families understand how to access maternity services, attend appointments and scans, engage with parent education and infant-feeding support, and know when and how to seek urgent advice.

You will provide delegated antenatal and postnatal care within your assessed competence, including practical support with newborn care, infant feeding, maternal wellbeing and health-promotion information. You will work under the direction of a registered midwife, who remains accountable for clinical assessment, care planning and decision-making.

Main duties of the job

This role will contribute to reducing inequalities in maternity care and improving the experience and outcomes of women and babies from communities that may be at greater risk of poor outcomes. You will work closely with community midwives, specialist maternity teams, health visitors, GPs, safeguarding services, approved interpreting services and local voluntary and community organisations.

Your ability to speak fluent Nepali and English will be central to helping families feel welcomed, understood and able to engage with care. However, the role does not replace independent professional interpreting services. Professional interpreters will continue to be used for clinical assessment, consent, complex discussions, safeguarding, mental-health concerns, emergency triage and other sensitive conversations.

The postholder will be required to work independently in community settings, in line with Trust lone-worker procedures, and will need a full UK driving licence and access to a vehicle. The role involves travel across East Kent and may include occasional weekend work to meet service needs.

This post is offered initially at Band 2. Subject to successful completion of the NHS Care Certificate, agreed community maternity competencies, lone-working requirements and demonstration of safe and effective practice, the postholder will progress to Band 3.

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

If you have further queries please don’t hesitate to contact Consultant Midwife using the contact details below.

Person specification

Qualifications & Training

• Functional English and Maths
• Care Certificate; Level 2/3 Health and Social Care qualification

Language

• Fluent spoken Nepali and English
• Experience communicating with Nepali-speaking communities in East Kent

Experience

• Experience of supporting or caring for others; experience of working as part of a team; customer‑facing experience
• Previous maternity, healthcare, community, voluntary‑sector or support‑worker experience

Knowledge

• Understanding of confidentiality, dignity, safeguarding, equality and inclusion; understanding of the support‑worker role and limits of practice
• Knowledge of maternity pathways, infant feeding, newborn care or health promotion

Skills

• Compassionate communication; basic IT skills; ability to document accurately; ability to recognise concerns and escalate; good organisation and time management
• Experience supporting people experiencing digital exclusion, isolation or difficulty accessing services

Personal/professional attributes

• Reliable, respectful, non‑judgemental, compassionate, flexible and able to work independently and as part of a team

Other Requirements

• Full UK driving licence and access to a vehicle; able to travel across East Kent; able to work flexibly to meet service need; enhanced DBS clearance
• Willingness to work occasional evenings or weekends if required by service need

There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a local Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work,
there’s never been a better time to join us. To find out more about east Kent visit our website . The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.

We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Applicants for eligible roles requiring Skilled Worker sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.