Community Manager - Old School RuneScape

Jagex; Cambridgeshire and Peterborough; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private Healthcare

Dental Plan

Discretionary annual performance bonus

Life Insurance

Enhanced family leave policies

Flexible working hours

25 days annual leave + Bank holidays

Job summary

Jagex, Cambridge-based, is looking for a Community Manager for the Old School RuneScape team. You’ll merge expert game knowledge with professional community strategy to translate updates into clear player impact and to voice concerns before content ships.

You’ll manage forums, Reddit, Discord and social channels, produce livestreams and videos, and represent player sentiment to development teams. On-camera presence and resilient, empathetic communication are essential.

Qualifications

• Deep, current knowledge of Old School RuneScape, its content and communities.
• Comfort with on-camera speaking and livestreams.
• Ability to think critically, propose practical solutions, and present them clearly.
• Strong written and verbal communication, adaptable tone for platforms.
• Experience in community management, player support, PR or related high‑pressure communication roles.
• Resilience to advocate for the community under pressure without taking it personally.

Responsibilities

• Advise designers on how updates land with different player groups and anticipate concerns.
• Manage forums, Reddit, Discord and social channels, building relationships with players daily.
• Produce and feature livestreams, videos, and podcasts as a public-facing voice for the Old School team.
• Represent community sentiment to development teams and ensure player perspective informs content decisions.
• Manage relationships with partners, influencers, volunteers, and sub-communities within the Old School ecosystem.
• Monitor sentiment and engagement, providing data-driven insights to the team.

Skills

Old School RuneScape knowledge

On-camera speaking

Critical thinking

Written and verbal communication

Experience in community management/PR

Resilience

Job description

Office location: Cambridge, UK – This position offers flexible working options, but will require some onsite presence once a week. Applicants should be based (or willing to relocate) within a comfortable commuting distance of our office to attend onsite as required.

Application closing date: Monday 16th November 2026

As Community Manager on the Old School team, you’ll bring two things in equal measure: genuine, deep knowledge of Old School RuneScape and the professional craft to turn that knowledge into effective community strategy. You’ll be the person designers turn to when they need to understand what an update will mean for players before it goes live. You’ll help us anticipate concerns, shape how we communicate changes, and make sure players feel heard throughout.

What sets this role apart from a typical CM position is that game knowledge isn’t an afterthought - it’s central to everything you’ll do. We can work with someone who has built their community management career outside of games, but we can’t work with someone who doesn’t truly know this one.

What you’ll be doing:

• Act as the team’s Old School expert - advising designers on how updates will land with different player groups, identifying community concerns, and helping us get ahead of them before content ships.
• Manage our community platforms including forums, Reddit, Discord, and social media – building and maintaining genuine relationships with players every day.
• Produce and feature in livestreams, videos, and podcasts, acting as a public-facing voice for the Old School team.
• Champion the player internally - representing community sentiment to development teams and making sure the player perspective is heard in content and publishing decisions.
• Manage relationships with partners, affiliates, influencers, volunteers, and sub-communities across the Old School ecosystem.
• Monitor and report on community sentiment and engagement, contributing data-driven insight to the wider team’s strategy.
• Contribute to in-game and real-world events, competitions, and community activations that grow and celebrate the Old School player community.

What we’re looking for:

• Deep, current knowledge of Old School RuneScape including its content, niche communities, player ecosystems, and how changes to the game ripple through them. This is the single most important thing we’re assessing.
• Comfort being on camera and speaking publicly - weekly livestreams are a core part of this role.
• The ability to think critically about a problem, propose a practical solution, and present it confidently to colleagues - even when the situation is messy or the community is unhappy.
• Strong written and verbal communication skills, with the ability to adapt tone for different platforms and audiences.
• Experience in community management, player support, PR, account management, or another role that involved regular, high-pressure communication with people.
• Resilience - we need someone who can hold their ground professionally, advocate hard for the community, and not take it personally when things are difficult.

Interview Process:

• A 30 minute introductory call with the Hiring Manager.
• A task stage - you'll be sent a set of questions and asked to record yourself answering them. This is your chance to show us how you think and communicate on your feet.
• A 1 hour interview with some of the Old School leadership.
• A meet the team conversation - a chance for both sides to decide if its the right fit.

What we offer:

• Private Healthcare, including Dental Plan.
• Discretionary annual performance bonus.
• Minimum 6% Pension contributions.
• Life Insurance.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Right to Work Statement

This role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship for this position, either now or in the future. Applicants must therefore be able to demonstrate their ongoing eligibility to work in the UK without the need for employer sponsorship.

About Jagex

We are Jagex: The RuneScape Company. Home to one of gaming’s most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape, has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years.

As we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025, representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape’s history. For more information, visit www.jagex.com.

Headquartered in Cambridge, United Kingdom, we are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission to shape the future of online worlds and empower players to make them their own. We’re looking for people to join us who share our ambitions and values. We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences that inspire our communities.

Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers’ Heroes by striving to understand our team & player needs, and We Seize The Day by making the most of every opportunity.

Join us. The next era of RuneScape and the next chapter of Jagex: The RuneScape Company starts now.

Inclusion & Accessibility Statement

We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability.

If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.