Community Manager - FX/CFDs

ThinkMarkets; Greater London; On-site; GBP 38,000 - 60,000; Full time

Job summary

ThinkMarkets is seeking a commercially minded Community Manager to build and grow our global trading communities across social media, forums and online channels. You will work with Marketing, CRM, Product and Customer Support to foster relationships with traders, affiliates and brand advocates.

Responsibilities include developing a growth strategy, moderating discussions, gathering insights, and supporting campaigns and events to drive engagement and loyalty while tracking performance metrics.

Qualifications

• Bachelor's degree or equivalent in Marketing, Communications, Business, or related field.
• Excellent written and verbal communication skills.
• Strong understanding of social media and community platforms.
• Experience with community management and analytics tools.
• Analytical, proactive and highly organised with multiple priorities.

Responsibilities

• Develop and execute a global community engagement strategy across social media, forums, messaging platforms and online channels.
• Build and grow trading communities, engage traders, affiliates and brand advocates.
• Moderate discussions, respond to enquiries and manage reviews across platforms including Trustpilot and app stores.
• Gather community feedback and share insights with Product, Marketing, CRM and Customer Support teams.
• Support product launches, marketing campaigns, webinars, livestreams and community events.
• Monitor growth, engagement, sentiment and customer satisfaction; produce regular performance reports.

Skills

Communication skills

Social media proficiency

Analytical thinking

Organised

Campaign planning

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Analytics tools

Job description

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day.Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.

ThinkMarkets isseekinga commercially minded Community Manager to build, engage, and grow our global trading communities across social media, messaging platforms, forums, and online channels.

Working closely with Marketing, CRM, Product, Customer Support, andRegionalteams, you will foster meaningful relationships with traders, creators, affiliates, and brand advocates while strengthening brand reputation, gathering community insights, and driving customer engagement, loyalty, and advocacy.

KeyResponsibilities

Community Strategy & Growth

• Develop and execute a global community engagement strategy.
• Build and grow trading communities across social media, forums, and messaging platforms.
• Drive engagement through campaigns, discussions, and community initiatives.
• Build relationships with influencers, affiliates, and community ambassadors.

Community Engagement & Reputation

• Act as the voice of ThinkMarkets by managing community interactions across all platforms.
• Moderate discussions, respond to enquiries, and manage reviews across platforms including Trustpilot and app stores.
• Escalate customer issues and collaborate with internal teams to ensuretimelyresolution.

Community Insights & Collaboration

• Gather community feedback and share insights with Product, Marketing, CRM, and Customer Support teams.
• Identifycustomer trends and opportunities to improve engagement andthe clientexperience.
• Collaborate with internal stakeholders to support campaigns and ensure consistent messaging.

Campaigns & Events

• Support product launches, marketing campaigns, webinars, livestreams, trading competitions, and community events.
• Drive participation and engagement through community initiatives and promotional activities.

Analytics & Reporting

• Monitor community growth, engagement, sentiment, and customer satisfaction.
• Produce regular performance reports andoptimisecommunity strategies using data and customer feedback.
• Track competitor activity and industry trends toidentifyopportunities for growth.

Requirements

• Bachelor's degree in Marketing, Communications, Business, ora relatedfield.
• 3+ years' experience in Community Management,Social Media, or Digital Marketing.
• Experience within fintech, financial services, online trading, cryptocurrency, or technology is highly desirable.
• Excellent written and verbal communication skills with the ability to engage diverse audiences.
• Strong understanding of social media and community platforms, with experience using community management and analytics tools.
• Analytical, proactive, and highlyorganised, with the ability to manage multiple priorities in a fast-paced environment.
• Passion for financial markets, trading, and building engaged online communities.