Global Community Manager - FX & CFDs Trading

ThinkMarkets; Greater London; On-site; GBP 38,000 - 60,000; Full time

Job summary

ThinkMarkets is seeking a commercially minded Community Manager to build and grow our global trading communities across social media, forums and online channels. You will work with Marketing, CRM, Product and Customer Support to foster relationships with traders, affiliates and brand advocates.

Responsibilities include developing a growth strategy, moderating discussions, gathering insights, and supporting campaigns and events to drive engagement and loyalty while tracking performance metrics.

Qualifications

• Bachelor's degree or equivalent in Marketing, Communications, Business, or related field.
• Excellent written and verbal communication skills.
• Strong understanding of social media and community platforms.
• Experience with community management and analytics tools.
• Analytical, proactive and highly organised with multiple priorities.

Responsibilities

• Develop and execute a global community engagement strategy across social media, forums, messaging platforms and online channels.
• Build and grow trading communities, engage traders, affiliates and brand advocates.
• Moderate discussions, respond to enquiries and manage reviews across platforms including Trustpilot and app stores.
• Gather community feedback and share insights with Product, Marketing, CRM and Customer Support teams.
• Support product launches, marketing campaigns, webinars, livestreams and community events.
• Monitor growth, engagement, sentiment and customer satisfaction; produce regular performance reports.

Skills

Communication skills

Social media proficiency

Analytical thinking

Organised

Campaign planning

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Analytics tools

Job description

ThinkMarkets is seeking a commercially minded Community Manager to build and grow our global trading communities across social media, forums and online channels. You will work with Marketing, CRM, Product and Customer Support to foster relationships with traders, affiliates and brand advocates.

Responsibilities include developing a growth strategy, moderating discussions, gathering insights, and supporting campaigns and events to drive engagement and loyalty while tracking performance metrics.