Community Manager

Native Group; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Company Pension Scheme

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

Job summary

Greystar is seeking a proactive Community Manager to lead onsite teams across customer service, facilities, health & safety and leasing. You will manage budgets, uphold high building standards and partner with the Regional Head of Operations to drive improvements.

The role requires experience in managing large residential assets, strong service ethos, and collaborative leadership to deliver world-class resident experiences.

Qualifications

• Experience within BTR, property, hospitality, or leisure at manager level.
• Strong passion for customer service and delivering excellence.
• Understanding of the challenges of running a large building or estate.
• Knowledge of building operations, statutory obligations, and health & safety.
• Collaborative leadership style with excellent communication skills.
• Highly organised, methodical, and able to work under pressure.
• Able to manage sensitive information with discretion and professionalism.

Responsibilities

• Lead, inspire and manage onsite teams as a Community Manager.
• Oversee customer service, facilities management, health & safety, and leasing.
• Manage the residential operating budget and ensure financial efficiency.
• Work with the Regional Head of Operations to implement improvements and procedures.
• Play a key role in site mobilisation and recruitment of operational teams.
• Ensure smooth daily operations and uphold the highest building standards.

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

About the Role

This is an exciting opportunity to join our operational team as a Community Manager.

We are looking for a strong and vibrant Community Manager to lead the onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. You will be responsible for managing the residential operating budget and ensuring our team are delivering a world-class customer experience throughout all touchpoints.

What You’ll Be Doing

• Lead, inspire and manage onsite teams as a Community Manager.
• Oversee customer service, facilities management, health & safety, and leasing.
• Manage the residential operating budget and ensure financial efficiency.
• Work with the Regional Head of Operations to implement improvements and procedures.
• Play a key role in site mobilisation and recruitment of operational teams.
• Ensure smooth daily operations and uphold the highest building standards.

About You

• Experience within BTR, property, hospitality, or leisure at manager level.
• A strong passion for customer service and delivering excellence.
• Understanding of the challenges of running a large building or estate.
• Knowledge of building operations, statutory obligations, and health & safety.
• Collaborative leadership style with excellent communication skills.
• Highly organised, methodical, and able to work under pressure.
• Able to manage sensitive information with discretion and professionalism.

Benefits

As an Community Manager, you’ll enjoy:

• Company Pension Scheme
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time