Community Manager

tcbinc

Newport

On-site

GBP 45,000 - 53,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision insurance

12 paid holidays

403(b) retirement plan with company 1:

Employer contributions to Health SAV/H

Life & Disability Insurance

On-site team environment

Employee Assistance Program

Job summary

The Community Builders, Inc. (TCB) is seeking a Community Manager to lead on-site operations, manage budgets, and ensure a quality living environment with superior resident service.

The role requires five days in office and coordination with the Regional Director of Property Management to achieve financial and regulatory objectives. Essential duties include budgeting, lease administration, risk management, staff leadership, and ensuring compliance with housing laws.

Qualifications

BA/BS and 5+ years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management.
2 of which should be in supervisory or management role.
COS, LIHTC, ARM®, CPMC® certifications preferred.

Responsibilities

Develop and manage operating budgets, invoicing, expense tracking and rent collection processes.
Oversee upkeep of curb appeal, inspections, safety, and risk management.
Provide outstanding resident service and respond to requests and violations.
Recruit, train, coach and evaluate onsite team; coordinate with HR.
Be available for emergencies, on-call duties, resident events and weekends.
Maintain compliance with policies and applicable housing laws.

Skills

Budget & finance

Regulatory knowledge

Communication

Customer service

Leadership

Second language

Education

BA/BS in related field

Industry certifications (COS, LIHTC, ARM®, CPMC®)

Tools

Yardi

MS Word

Excel

Outlook

Job description

About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements. This position has a requirement of five days a week in office.

Essential Functions:

Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Aff…; approve and submit employee time sheets; enact cost control measures as needed.
Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
Corporate Committees Group
Attend trainings, seminars and conferences
Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

Excellent budget and financial management skills
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Demonstrated excellent customer service skills are necessary to be successful in this role
Ability to speak a second language is a plus!
Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment:

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.

Benefits