Community Manager

Ubisoft; Newcastle upon Tyne; On-site; GBP 32,000 - 52,000; Full time

Job summary

Ubisoft is seeking a Community Manager to foster an engaged player community by executing the strategic plan created by the brand’s Community Developer. You will communicate with players across social channels, create engaging content, and drive feedback with internal teams.

Collaborate with Community Development, Social Media, Marketing, Production, and Customer Support to ensure aligned messaging and timely delivery of assets and events that strengthen player loyalty and support live-service

Qualifications

• 2+ years of experience in Community Management, Social Media Management, Customer Experience, or a related field.
• Proven experience managing and moderating online communities in digital environments.
• Experience using community and social media management tools (Discord, Reddit, Sprinklr, Hootsuite, Sprout Social).
• Strong knowledge of social media platforms and live-service games, with ability to engage diverse audiences.

Responsibilities

• Collaborate on defining and helping to execute the community strategic plan for your brand(s).
• Create player-facing resources and engaging digital content.
• Interface with internal production resources to support content deliverables.
• Identify key influencers and help evangelize the brand within the community.
• Assess and report on the community’s pulse and communicate feedback to cross-functional teams.
• Develop and manage contests and events, including prize delivery.
• Encourage user-generated content and strengthen player loyalty.
• Coordinate with Community Developers, Social Media, Marketing, Production, Customer Support, and Game Development teams.

Skills

Community management

Social media management

Content creation

Crisis management

Discord

TikTok

Instagram

YouTube

Twitch

Tools

Discord

Reddit

Sprinklr

Hootsuite

Sprout Social

Job description

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

Job Description

TheCommunity Manageris responsible for fostering and growing an engaged player community through executing the community strategic plan created by their brand’s Community Developer. Responsibilities include communicating with players through social media channels, creating impactful community content to engage and inform, and driving player feedback within the organisation. Community Managers work closely with Community Development, Social Media, Production, and Marketing teams to drive player engagement, share actionable feedback, and strengthen the relationship between players and the brand.

• Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer and broader brand team for your specific brand(s).


• Create player-facing resources and engaging digital content


• Interface with internal production resources to produce assets required to support content deliverables.


• Help develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.


• Assess and report onthe community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.


• Devise and manage contests andother events and facilitate the fulfillment of prize delivery when necessary.


• Develop initiatives that encourage user-generated content and strengthen player loyalty.


• Work closely with Community Developers, Social Media Managers, Marketing, Production, Customer Support, and Game Development teams to ensure alignment on priorities and messaging.

Qualifications

Be passionate about gaming, highly skilled in digital communication, and experienced in managing online communities across a variety of platforms. Possess a strong understanding of live-service games, social media trends, content creation, and community engagement best practices.

EXPERIENCE:

• 2+ years of experience in Community Management, Social Media Management, Customer Experience, or a related field.


• Proven experience managing and moderating online communities in digital environments.


• Experience using community and social media management tools, such as Discord, Reddit, Sprinklr, Hootsuite, Sprout Social, or similar platforms.


• Strong knowledge of social media platforms, content trends, and community-building best practices, particularly on Discord, TikTok, Instagram, X, YouTube, and Twitch.


• Excellent written and verbal communication skills, with the ability to adapt tone and messaging for different audiences.


• Experience working in a fast-paced, cross-functional, and globally distributed environment.

PREFERRED QUALIFICATIONS

• Experience within the video game, entertainment, or digital media industry.


• Knowledge of live-service games and community lifecycle management.


• Experience supporting influencer, creator, or ambassador programs.


• Familiarity with video editing and multimedia content production.


• Experience managing crisis communications or high-volume online communities.

Contract: PermanentWork flexibility: Office-based