Community Manager

Ubisoft Entertainment; Newcastle upon Tyne; On-site; GBP 28,000 - 40,000; Full time

Job summary

Ubisoft Entertainment is seeking a Community Manager to grow and engage our player community across platforms. You will execute the community strategy, work with Brand teams, and collaborate with Production, Marketing and Support to align messaging.

The ideal candidate has 2+ years in community or social media management, strong written skills, and experience with Discord, TikTok, Instagram, YouTube, and Twitch, plus a passion for live-service games.

Qualifications

• 2+ years of experience in Community Management or Social Media Management.
• Proven experience moderating online communities in digital environments.
• Experience using community and social media tools such as Discord, Reddit, Sprinklr, Hootsuite, Sprout Social.
• Strong knowledge of social platforms and community-building best practices across Discord, TikTok, Instagram, X, YouTube, and Twitch.
• Excellent written and verbal communication with adaptable tone for different audiences.
• Experience in fast-paced, cross-functional, globally distributed environments.

Responsibilities

• Collaborate on executing the community strategy driven by the brand team.
• Interface with production to support content deliverables.
• Develop programs to identify influencers and evangelize the brand and games.
• Assess community pulse and report status to cross-functional partners.
• Devise and manage contests and events and coordinate prize delivery.
• Encourage user-generated content and strengthen player loyalty.
• Work with Community Developers, Social Media, Marketing, Production, Support and Game Development teams.

Skills

Community Management

Social Media Management

Content Creation

Crisis Communications

Tools

Discord

Reddit

Sprinklr

Hootsuite

Sprout Social

Job description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin's Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you're passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

Job Description

TheCommunity Manageris responsible for fostering and growing an engaged player community through executing the community strategic plan created by their brand's Community Developer. Responsibilities include communicating with players through social media channels, creating impactful community content to engage and inform, and driving player feedback within the organisation. Community Managers work closely with Community Development, Social Media, Production, and Marketing teams to drive player engagement, share actionable feedback, and strengthen the relationship between players and the brand.

• Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer and broader brand team for your specific brand(s).
• Interface with internal production resources to produce assets required to support content deliverables.
• Help develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.
• Assess and report onthe community's pulse, understand community concerns, and communicate community status to internal cross-functional partners.
• Devise and manage contests andother events and facilitate the fulfillment of prize delivery when necessary.
• Develop initiatives that encourage user-generated content and strengthen player loyalty.
• Work closely with Community Developers, Social Media Managers, Marketing, Production, Customer Support, and Game Development teams to ensure alignment on priorities and messaging.

Qualifications

Be passionate about gaming, highly skilled in digital communication, and experienced in managing online communities across a variety of platforms. Possess a strong understanding of live-service games, social media trends, content creation, and community engagement best practices.

EXPERIENCE:

• 2+ years of experience in Community Management, Social Media Management, Customer Experience, or a related field.
• Proven experience managing and moderating online communities in digital environments.
• Experience using community and social media management tools, such as Discord, Reddit, Sprinklr, Hootsuite, Sprout Social, or similar platforms.
• Strong knowledge of social media platforms, content trends, and community-building best practices, particularly on Discord, TikTok, Instagram, X, YouTube, and Twitch.
• Excellent written and verbal communication skills, with the ability to adapt tone and messaging for different audiences.
• Experience working in a fast-paced, cross-functional, and globally distributed environment.

PREFERRED QUALIFICATIONS

• Experience within the video game, entertainment, or digital media industry.
• Knowledge of live-service games and community lifecycle management.
• Familiarity with video editing and multimedia content production.
• Experience managing crisis communications or high-volume online communities.