Community Library Assistant Sawston

Cambridgeshire County Council; Sawston; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Wellbeing package

Annual leave

Pension

Mileage allowance

Discounts

Car lease

Cycle to work

Job summary

Cambridgeshire County Council is hiring a part-time Community Library Assistant to support Sawston Library and travel to other district libraries as needed. You will help create a friendly, welcoming space for customers and volunteers, using IT and library systems to assist everyday tasks and transactions.

You will need excellent communication and digital skills, enjoy working with volunteers, and be able to multi-task, adapt to changing hours, and perform routine library duties with care and

Qualifications

• Ability to travel to other district libraries is required.
• IT skills are essential and training will be provided on library systems.
• Standing for long periods, bending and lifting is part of the role.
• Excellent communication and digital skills are essential.
• Experience working with volunteers is desirable.

Responsibilities

• Create a friendly and welcoming library space for customers and volunteers.
• Multi-task, be flexible and able to work under pressure.
• Assist with library routines, including front-line customer care, cash handling, stock requests and stock circulation procedures.
• Collaborate with partners in the building to deliver services.
• Promote library services to a diverse range of customers.

Skills

Excellent communication

IT skills

Customer service

Multitasking

Team player

Adaptable

Tools

Library management system

Microsoft Office

Self-service machines

Job description

We are looking for an enthusiastic and versatile person to help us shape the future of Cambridgeshire Libraries. We maintain a high-quality public library service, working in partnership with a range of other organizations and community groups. Our Community Library Assistants are the first point of contact for members of the public who are visiting and using our Libraries, and consequently the role is varied and allows staff to develop many different skills. This role is based at Sawston Library, however you must be able to travel to any of the other libraries within the District (Comberton, Great Shelford, Linton and Sawston) This is a part time post working the following hours Community Library Assistant Sawston Working Hours Mon Tues Wed Thurs Fri Sat Week 1 1.45pm-6.15pm 9.30am-1pm 2pm-5.15pm 9.45am-1.15pm Week 2 1.45pm-6.15pm 9.30am-1pm 2pm-5.15pm, Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

The successful candidates will be responsible for creating a friendly and welcoming library space for all customers and volunteers. You will be able to multi-task, be flexible and enjoy working under pressure. There will be scope for working in other locations, so flexibility and adaptability is a must. Due to the locations of the libraries access to a vehicle is essential. IT skills are essential for this role and full training will be given on library specific systems and processes. The role involves a significant amount of standing, bending, carrying books and pushing heavy trollies. You will:

• be confident using your initiative.
• have excellent communication and digital skills.
• be able to work with volunteers.
• be able to quickly master the varied aspects of library routines, including front line customer care, using the library management system, the self-service machines, handling cash, stock requests and stock circulation procedures.
• demonstrate a mature and professional attitude.
• be able to work collaboratively with partners in the building., The successful candidate will have a flair for working with people, able to create a friendly and welcoming environment for a diverse range of customers. They will be excellent at multi-tasking, be quick and efficient, and enjoy working under pressure.
• The candidate will be passionate about what public libraries can offer, and able to promote our services. Although there is plenty of routine work, there is also scope to be creative. Training will be given on specific library systems, but an ability to work with IT is assumed. Although library experience is an advantage, we would also like to hear from candidates who have demonstrated exceptional customer service skills in other contexts.,
• Demonstrate your understanding of delivering good customer service
• Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires
• A pleasant, helpful manner with customers of all ages and abilities.
• A strong team player, able to work with colleagues on projects and contribute to team goals
• Flexibility and adaptability in all areas of work, including being able to respond to a change in hours or workplace location.
• Understanding of the principles of Equality and Diversity within the workplace
• Demonstrate your ability to use Microsoft Office Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominee and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes