Community Hub Manager, Connected Community

Birmingham City Council; Birmingham; On-site; GBP 47,000 - 55,000; Full time

Benefits offered by this job

West Midlands Pension Fund

30 days holiday (enhanced)

My Rewards Scheme

Employee assistance and wellbeing

Job summary

Birmingham City Council is seeking a Community Hub Manager to lead and develop three Community Library Hubs across Birmingham. You will manage teams, foster partnerships with council services, voluntary groups and external partners, and drive digital inclusion, employment support and wellbeing initiatives to strengthen community resilience.

The role requires strategic thinking, strong operational leadership, excellent communication, and the ability to influence stakeholders at all levels.

Qualifications

• Experience leading teams and managing people effectively.
• Experience managing budgets and financial resources.
• Experience delivering service improvements and organisational change.
• Excellent communication and presentation abilities.
• Experience managing competing priorities and delivering successful outcomes.
• Confident and resilient leader with proven experience managing large, diverse teams.
• Comfortable making decisions in fast-paced settings and maintaining high service standards.

Responsibilities

• Lead and manage Community Library Hub services, teams, and partnerships.
• Develop and strengthen strategic partnerships across public, private, and voluntary sectors.
• Oversee budgets, resource management, and service planning.
• Lead initiatives that support digital inclusion, employment, training, welfare support, and community wellbeing.
• Inspire and motivate teams to deliver exceptional services and positive outcomes for residents.
• Champion innovation, continuous improvement, and customer-focused service delivery.

Skills

Team leadership

Budget management

Stakeholder engagement

Change leadership

Communication skills

Job description

Community Hub Manager - Connected Community x3

Permanent

Grade D - £46,579 - £55,224

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Position Locations

Each post is located in the libraries below, please state in you personal statement which location you’re interested in:

• Location 1: Handsworth, Tower Hill, Birchfield, Aston
• Location 2: King Norton, Weoley Castle and Northfield
• Location 3: Kings Heath, Druids Heath and Yardley Wood

At Birmingham City Council, we are transforming the way residents access support, advice, and opportunities through our growing network of Community Library Hubs. We’re looking for dynamic and innovative leaders to manage and develop these hubs, ensuring they become welcoming, accessible spaces that connect residents with essential services, information, and community opportunities.

As a Community Library Hub Manager, you’ll play a pivotal role in leading teams, developing partnerships, and delivering services that help tackle challenges such as housing issues, welfare and debt advice, digital exclusion, employment support, and wellbeing. You will also champion the continued delivery of excellent library services that meet the needs of local communities.

About The Role

This is an exciting opportunity to lead the strategic development and day-to-day operation of a Community Library Hub, ensuring services remain relevant, accessible, and impactful for residents. You will work closely with council services, voluntary organisations, community groups, and external partners to create innovative solutions that strengthen community resilience and improve outcomes across Birmingham.

• Lead and manage Community Library Hub services, teams, and partnerships
• Develop and strengthen strategic partnerships across the public, private, and voluntary sectors
• Oversee budgets, resource management, and service planning
• Lead initiatives that support digital inclusion, employment, training, welfare support, and community wellbeing
• Inspire and motivate teams to deliver exceptional services and positive outcomes for residents
• Champion innovation, continuous improvement, and customer-focused service delivery

About You

We're looking for someone who can combine strategic thinking with strong operational leadership. You'll be an excellent communicator, capable of building productive relationships and influencing stakeholders at all levels.

You Will Have

• Experience leading teams and managing people effectively
• Experience managing budgets and financial resources
• Experience delivering service improvements and organisational change
• Excellent communication and presentation abilities.
• Experience managing competing priorities and delivering successful outcomes
• You will be a confident and resilient leader with proven experience managing large, diverse teams within a busy customer-facing environment
• Confidence in managing conflict, challenging situations, and difficult conversations professionally and effectively
• You’ll be comfortable making decisions in fast-paced settings, handling competing priorities, and maintaining high service standards during periods of significant demand

What We Offer In Return

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to over 800 brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Company

Job Description and Person Specification

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies

Company Info

Website http://birmingham.gov.uk/

Telephone [phone]

Location Birmingham City Council

Birmingham

West Midlands

B2 2XU

United Kingdom