Community Hub and Operations Lead

VOLUNTARY ORGANISATIONS' NETWORK NORTH EAST; Newcastle upon Tyne; On-site; GBP 26,000 - 32,000; Part time

Job summary

Riverside Community Health Project in Newcastle is seeking a Community Hub & Operations Lead to manage the Carnegie Building and ensure it remains a welcoming, safe, and well-run community hub for residents, staff, volunteers and visitors.

The role oversees reception and administration, coordinates room use and activities, supervises building staff, and supports health and safety, maintenance and systems.

Qualifications

• Experience coordinating operations, administration or facilities.
• Experience supervising staff or volunteers.
• Experience in charity or community sector is helpful, not essential.
• Ability to manage competing priorities and maintain calm in a busy building.

Responsibilities

• Oversee day-to-day operation of the Carnegie Building to keep it safe, welcoming and well-run.
• Lead reception and administration, coordinate room use and activities.
• Supervise administration and building support staff; manage maintenance and health and safety.
• Support reporting, information gathering, planning, and policy review.

Skills

Operational coordination

Administration

Facilities management

Staff supervision

Stakeholder engagement

Job description

Community Hub and Operations Lead at Riverside Community Health Project

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline:

Based: Newcastle

Salary: £35,500 Pro Rata

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Manager

We’re looking for an organised, practical and people-focused Community Hub & Operations Lead to join Riverside Community Health Project and help us make the Carnegie Building a welcoming, well-run community hub at the heart of Newcastle’s West End.

Location: Carnegie Building, Benwell, Newcastle upon Tyne
Hours: 28 hours per week
Salary: £35,500 per annum pro rata
Contract: Permanent

This is a varied role for someone who enjoys making things work well.

You’ll take the lead on the day-to-day operation of the Carnegie Building, helping to ensure it is safe, welcoming and efficiently organised for residents, staff, volunteers, partners and visitors.

You’ll oversee our reception and administration arrangements, coordinate room use and activities, supervise our administration and building support staff, and help manage maintenance, contractors, health and safety and operational systems.

You’ll also work closely with Riverside’s Chief Executive and managers, providing a central point of coordination across the organisation and helping us improve the systems and processes that support our community services. The role includes supporting organisational reporting, information gathering and planning, as well as coordinating our policy review arrangements.

Who are we looking for?

You might already work in a community organisation, charity, public service, office, community building or facilities environment. We’re particularly interested in someone who can combine good organisation with a practical, solutions-focused approach.

You’ll need experience of coordinating operations, administration or facilities, together with experience of supervising staff or volunteers. You should be confident managing competing priorities, working with a wide range of people and dealing calmly with the everyday issues that come with running a busy community building.

Experience of the charity or community sector, health and safety, or supporting monitoring and reporting would be helpful, but isn’t essential.

Most importantly, we’re looking for someone who will take ownership of the hub’s day-to-day operations and help create a positive experience for the communities and organisations who use the Carnegie Building.

We welcome applications from people from all backgrounds and communities.

Have any questions?

If you have any questions about the role or would like an informal conversation before applying, please contact Christine Rogan on 0191 226 0754 or via [insert email address].

Closing date: Sunday 4 October 2026 at 11.59pm
Interviews: Week commencing 12 October 2026

The successful candidate will be required to provide satisfactory references and complete any appropriate pre-employment checks.