Community Housing Assistant – Commercial & Lettings

Pioneer Group; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading community-led organisation in Birmingham is seeking a full-time Community Housing Assistant for a 12-month fixed-term contract. The role involves providing administrative support, handling customer inquiries, and assisting the Commercial and Lettings team. Candidates should have relevant experience and strong communication skills, with a commitment to community values and diversity.

Benefits

29 days annual leave + Bank Holidays

Bupa Health Cash Plan

Agile/flexible working principles

Family-friendly policies

Learning and Development opportunities

Internal coaching and mentoring

Staff social events

Qualifications

• Experience in a similar environment or a basic understanding of housing.
• Ability to work on own initiative.
• Experience of working in difficult situations with multiple competing priorities.

Responsibilities

• Providing administrative and other support to the team.
• Being the first point of contact for customer enquiries.
• Supporting the wider directorate when required.

Skills

Communication

Initiative

Time Management

Education

Basic education including English and Maths qualifications

Tools

Microsoft Office

Job description

Community Housing Assistant – Commercial & Lettings

Location: Birmingham, Castle Vale

This is a Fixed Term Contract, Full Time vacancy that will close in 6 days at 23:59 BST.

The Vacancy

Full Time, Fixed Term Contract - 12 months

Closing Date: Friday 30th May 2025

The Pioneer Group is a community-led organisation where the customer and community are at the heart of everything we do.

We have an exciting opportunity for a full-time Community Housing Assistant to join us on a 12-month FTC to support the Commercial and Lettings team in providing a friendly and efficient allocations service.

Key responsibilities include:

• Providing administrative and other support to the team
• Being the first point of contact for customer enquiries
• Supporting the wider directorate when required

The successful candidate will ideally have:

• Experience in a similar environment or a basic understanding of housing
• Ability to work on own initiative
• Experience of working in difficult situations with multiple competing priorities
• A good basic education including English and Maths qualifications and the ability to communicate potentially difficult decisions with confidence
• Experience in using Microsoft Office products such as Excel, Word, Outlook, and Teams

We offer a fantastic benefits package which includes:

• 29 days basic annual leave (full time) + Bank Holidays
• A commitment to safety and wellbeing, including access to a Bupa Health Cash Plan with discounts on gym membership, sports equipment, days out, NHS prescription charges, eye tests, dental care, and physiotherapy
• A commitment to work-life balance through our agile/flexible working principles
• Family-friendly policies with enhanced benefits
• Learning and Development opportunities
• Internal coaching and mentoring opportunities
• Staff social events
• Mentoring and coaching, wellbeing champions, new starter Buddy as part of your probation, and opportunities to shadow other departments

The Pioneer Group is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can thrive and be themselves, regardless of gender, age, ethnicity, nationality, marital status, sexual orientation, or religious beliefs.

We manage 2,500 homes primarily in Castle Vale, Birmingham, focusing on providing safe, high-quality homes, strengthening communities, and improving lives. As an anchor organisation, we use our resources to build resilient communities and reduce environmental impact.

The Pioneer Group includes two sub-brands:

• Compass Support – delivering a range of services for residents and the wider community
• Castle Vale Football Stadium – a key community sports facility