Community Host- Day

urbanbubble; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading property management company in London is seeking a part-time Community Host to engage with residents and create a welcoming atmosphere in their co-living building. You will be responsible for managing enquiries, helping new residents, and providing exceptional customer service. Ideal candidates are organised, confident in IT, and enjoy meeting new people. This role offers a competitive hourly rate and various benefits.

Benefits

Enhanced family leave policies

Cycle to work scheme

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Study support

Qualifications

• Experience in a customer-facing service role is preferred.
• Night shift experience preferred.
• Ability to make decisions under pressure.

Responsibilities

• Meet and greet residents and visitors.
• Prepare new resident packs.
• Manage and respond to enquiries via phone and email.
• Conduct daily building walks and monitor CCTV.

Skills

Exceptional customer service skills

Highly organised

Excellent communication and listening skills

Confident with IT software and systems

Job description

Overview

Role: Community Host - Part Time 16 hours per week

Salary: £13.46 - £14.90 per hour

You will act as a face of our brand new co-living building based in Battersea, and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. Together with the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates who genuinely enjoy meeting new people. This role is part time, 16 hours per week.

You will be required to undertake a basic DBS check for this role.

Responsibilities

• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Coordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV

Ideal Candidate

• Experience in a customer-facing service role, but front desk or concierge experience is not necessary
• Night shift experience (preferred)
• Exceptional customer service skills and a natural people person who can quickly build rapport
• Highly organised with the ability to make decisions under pressure
• Excellent communication and listening skills
• High attention to detail
• Confident with IT software and systems

What We Offer

• We offer benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and more
• Enhanced annual leave including your birthday day off and a day off when you buy your house
• We believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

About Us

We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.

Equal Opportunity

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.